Store Manager

Keystone Apparel Company (Pty) Ltd; Oos-Kaap; On-site; ZAR 320,000 - 480,000; Full time

Job summary

Keystone Apparel Company (Pty) Ltd in South Africa is seeking a Store Manager to lead staff, drive sales, and ensure excellent customer service. The role focuses on coaching, scheduling, loss prevention, and maintaining store standards to maximize profitability.

The position requires strong leadership and a track record in retail operations, with responsibility for opening and closing shifts and coordinating with HQ on merchandising and HR issues.

Qualifications

• Proven track record leading retail teams.
• Ability to meet sales targets and customer service goals.
• Experience in store operations and HR functions.
• Open/close shifts and scheduling.

Responsibilities

• Lead staff to meet sales, service, and operating targets.
• Build a high-performance team to drive sales and HR functions.
• Manage store to meet/exceed sales goals.
• Identify ways to drive sales and take action.
• Foster friendly, knowledgeable customer service environment.
• Maintain store presentation standards.
• Communicate merch trends to HQ.
• Handle HR, operations, and loss prevention with HQ.
• Schedule staff effectively.
• Open/close store; ensure attendance and full-time commitment.
• Perform additional managerial duties as necessary.

Skills

Leadership

Sales targets

Customer service

Coaching

Staff scheduling

Loss prevention

Job description

Working here is challenging, rewarding and fun. Plus a lot of other things you'd associate with a company that's all about the great outdoors. Our mission is clear: "To equip people to make a difference in their world. Are you passionate about retail? Do you have a flair for style? If this is you, then we invite you to grow with us and become part of a challenging environment".

NATURE AND SCOPE OF DUTIES

• The Store Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.