Assistant Store Manager

Assign Services (Pty) Ltd; eMalahleni; On-site; ZAR 150,000 - 200,000; Full time

Job summary

Assign Services (Pty) Ltd in eMalahleni seeks a Retail Supervisor to assist in managing daily store operations. You will oversee inventory, mentor staff, and ensure exceptional customer service while monitoring sales performance.

The ideal candidate has prior experience in retail and demonstrated leadership skills. Responsibilities include supporting staff and ensuring store cleanliness. We offer a dynamic work environment committed to customer satisfaction.

Qualifications

• Proven ability to supervise staff and motivate teams.
• Experience in retail management preferred.
• Strong communication and conflict-resolution skills.

Responsibilities

• Assist in opening and closing the store.
• Ensure merchandise is properly stocked and displayed.
• Monitor inventory levels and implement inventory control.

Skills

Customer service skills

Leadership abilities

Inventory management

Sales strategy implementation

Job description

• Assist in opening and closing the store
• Ensure merchandise is properly stocked and displayed
• Monitor inventory levels and support inventory control (stock counts, shrink prevention)
• Help implement store policies and procedures
• Maintain store cleanliness and organization
• Supervise and support staff during shifts
• Help onboard, train, and mentor new employees
• Delegate tasks and ensure efficient team workflow
• Motivate staff to meet sales targets and deliver great customer service
• Resolve customer complaints and issues professionally
• Provide support during peak hours (returns, checkout, inquiries)
• Ensure a positive shopping experience for every customer
• Lead by example in delivering top-notch service
• Assist with meeting and exceeding sales goals
• Track daily/weekly sales performance
• Report to the Store Manager on key metrics and store performance
• Help with promotions, upselling, and product launches
• Assist in cash register operations and daily cash reconciliation
• Monitor for theft or policy violations
• Ensure safety procedures are followed (e.g., alarm systems, emergency protocols)
• Help create and manage staff schedules
• Cover shifts as needed
• Support administrative tasks like email correspondence and documentation