Store Manager

Keystone Apparel Company (Pty) Ltd; Gqeberha; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Keystone Apparel Company (Pty) Ltd in South Africa seeks a Store Manager to lead staff in achieving sales goals and delivering exceptional customer service. You will coach the team, monitor operations, and ensure profitability while upholding company procedures.

You will schedule staff, open/close the store, maintain presentation standards, and communicate market trends to HQ. Attendance and full-time commitment are essential, with additional managerial duties as required.

Qualifications

• Experience leading a retail team.
• Ability to meet sales and customer service targets.
• Strong communication and coaching skills.
• Knowledge of store operations.

Responsibilities

• Lead staff to meet sales goals and service targets.
• Provide coaching and accountability.
• Drive sales generation and store profitability.
• Maintain store presentation standards.
• Schedule staff and manage HR/operational issues.
• Open/close store and ensure attendance.
• Report merchandise trends to HQ.

Skills

Leadership

Sales

Customer service

Team management

Job description

NATURE AND SCOPE OF DUTIES

• The Store Manager leads the staff in meeting sales goals, customer service targets and operating objectives through execution, coaching and accountability.
• Create and lead a high performance team that drives sales. Provide strong leadership to the team to execute sales generation, operational and human resources functions in the store to ensure customer satisfaction, maximum productivity and profitability, and compliance with company procedures.
• Manage the store and its employees to ensure all store sales goals are met or exceeded.
• Identify ways to drive sales generation and ensure action is taken to achieve goals.
• Support, model, and enhance the seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Ensure store presentation standards are achieved and maintained.
• Communicate merchandise sell-through and market trend information to HQ.
• Handle store level human resources, operational and loss prevention issues with HQ.
• Ensure proper scheduling of staff.
• Open/ and or close the store in an effective manner.
• Regular attendance and full time commitment are essential functions of the job.
• Perform additional managerial duties as necessary.