Apprentice IT Support Technician — Training & Mentorship

Placements24

Johannesburg

On-site

ZAR 67,000 - 112,000

Full time

7 days ago

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Benefits offered by this job

Structured training program

Recognition certifications

Mentorship from IT professionals

Potential for full-time employment

Job summary

Placements24 in Johannesburg is seeking motivated individuals to join their IT department as Junior IT Support Technician Apprentices. You will gain hands-on experience with hardware, software and network troubleshooting under experienced mentors, with a clear path for growth within the company.

The apprenticeship offers structured training, recognized certifications, and the chance of a full-time role after successful completion.

Qualifications

Strong passion for technology and a desire to learn.
Basic understanding of computer hardware, Windows/macOS, and common apps.
Excellent problem-solving and analytical skills.
Good communication and interpersonal skills; able to explain tech to non-technical users.
Eligible to participate in an apprenticeship program.
Willingness to undergo training and develop new skills.

Responsibilities

Provide first-level technical support to end-users via phone, email, and in-person.
Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
Diagnose and resolve technical hardware and software issues, escalating complex problems as needed.
Assist with user account management, including creation, modification, and deletion of accounts.
Maintain accurate records of IT equipment inventory and support requests.
Contribute to the creation and maintenance of IT documentation and knowledge base articles.