Apprentice IT Support Technician

Placements24; Bloemfontein; Hybrid; ZAR 89,000 - 134,000; Full time

Benefits offered by this job

Comprehensive training in IT support

Competitive apprentice salary

Mentorship from IT professionals

Career path to advanced IT certs

Job summary

Placements24 in Bloemfontein invites an eager learner to join as an Apprentice IT Support Technician. You will provide first-level support, install and maintain hardware/software, and document issues.

This role offers hands-on training, exposure to networks and cybersecurity basics, and mentorship from seasoned IT professionals. Ideal candidates have a Grade 12, a keen interest in IT, good communication, and a readiness to learn new technologies.

Qualifications

• Grade 12 certificate or equivalent.
• Strong interest in information technology and problem-solving.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues in a timely manner.
• Assist with user account management and access control.
• Document technical issues and solutions in the IT support knowledge base.

Skills

Communication

Problem solving

Interest in IT

Willingness to learn

Education

Grade 12

Tools

Windows

macOS

Job description

About the Role

Our client is seeking a tech-savvy and customer-focused individual to join as an Apprentice IT Support Technician in Bloemfontein . This apprenticeship provides an excellent entry point into the IT field, offering hands-on experience in supporting users, troubleshooting hardware and software issues, and maintaining IT infrastructure. You will work under the guidance of experienced IT professionals, learning about network configurations, cybersecurity basics, and user support best practices. We are looking for enthusiastic learners in the Free State who are passionate about technology and eager to build a career in IT support.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Diagnose and resolve technical hardware and software issues in a timely manner.
• Assist with user account management and access control.
• Document technical issues and solutions in the IT support knowledge base.

Requirements

• Grade 12 certificate or equivalent.
• A strong interest in information technology and problem-solving.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Benefits

• Comprehensive training in IT support and systems administration.
• Competitive apprentice salary with performance-based reviews.
• Exposure to various IT environments and technologies in Bloemfontein .
• Mentorship from experienced IT professionals.
• A clear career path towards advanced IT certifications and roles.