Apprentice IT Support Specialist

Placements24; Cape Town; Hybrid; ZAR 45,000 - 78,000; Part time

Benefits offered by this job

Competitive monthly stipend

Extensive on-the-job training in IT

Mentorship from seasoned IT_profession

Exposure to IT systems

Industry certifications opportunity

Job summary

Placements24 is seeking an Apprentice IT Support Specialist to join our client's IT department in Kimberley. This entry-level role offers hands-on experience in troubleshooting hardware, software, and network issues while learning from seasoned professionals.

You will provide first-line support to end-users, gain exposure to IT policies, and develop strong customer service and problem-solving skills in a collaborative, mentorship-driven environment.

Qualifications

• Strong interest in IT support and troubleshooting.
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills.
• Ability to work effectively in a team and independently.
• Willingness to learn and meet IT support apprenticeship eligibility.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and permissions.
• Document support tickets and resolutions accurately.
• Learn to implement and maintain IT policies and procedures.

Skills

IT support

Troubleshooting

Hardware knowledge

Windows/macOS

Communication skills

Team work

Education

High school diploma or equivalent

Job description

About the Role

Our client is looking for a motivated Apprentice IT Support Specialist to join their dynamic IT department in Kimberley . This apprenticeship provides a fantastic entry point into the IT support field, offering hands-on experience in troubleshooting hardware, software, and network issues. You will work under the guidance of experienced IT professionals, learning to provide exceptional technical assistance to end-users. This role is perfect for someone with a passion for technology, excellent problem-solving skills, and a commitment to customer service. Join a supportive team environment where you can build your IT career and contribute to the smooth running of technology operations in Kimberley .

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and permissions.
• Document support tickets and resolutions accurately.
• Learn to implement and maintain IT policies and procedures.

Requirements

• A strong interest in IT support and troubleshooting.
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills.
• Ability to work effectively in a team and independently.
• Strong problem-solving aptitude and a willingness to learn.
• Must meet the eligibility criteria for an IT support apprenticeship.

Benefits

• Competitive monthly stipend.
• Extensive on-the-job training in IT support and troubleshooting.
• Mentorship from seasoned IT professionals.
• Exposure to various IT systems and technologies.
• Opportunity to gain industry certifications.