Apprentice IT Support Specialist (Remote)

Placements24; Klerksdorp; Hybrid; ZAR 89,000 - 100,000; Full time

Benefits offered by this job

Stipend 8500 ZAR

IT training

Career advancement

Remote-friendly culture

Job summary

Placements24 in South Africa offers a fully remote Apprentice IT Support Specialist role. You will provide first-level technical support to users, troubleshoot hardware and software issues, and assist with system maintenance.

This remote apprenticeship emphasizes practical IT skills, with a monthly stipend of 8500 ZAR, comprehensive training, exposure to IT technologies, and potential for full-time employment within the IT department.

Qualifications

• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for technology and problem-solving.

Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues, escalating complex problems when necessary.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and permissions.
• Document technical issues and resolutions in the support ticketing system.
• Participate in training sessions to enhance technical knowledge and skills.

Skills

Hardware knowledge

Windows/macOS

Software applications

Communication skills

Remote work

Time management

Home workspace setup

Education

High school diploma

Job description

About the Role

Our client is seeking proactive individuals for a fully remote Apprentice IT Support Specialist role. This position is perfect for tech-savvy individuals eager to build a career in information technology. You will provide essential technical support to users across the organization, troubleshoot hardware and software issues, and assist with system maintenance. This is a fantastic opportunity to gain practical experience in a supportive, remote-first environment, developing critical IT skills and contributing to the smooth operation of the company's technology infrastructure.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, and chat.
• Troubleshoot hardware, software, and network issues, escalating complex problems when necessary.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Assist with user account management and permissions.
• Document technical issues and resolutions in the support ticketing system.
• Participate in training sessions to enhance technical knowledge and skills.

Requirements

• Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.
• A passion for technology and problem-solving.
• Reliable internet connection and a dedicated home workspace.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Monthly stipend of 8500 ZAR , with potential for increase upon successful completion of the apprenticeship.
• Comprehensive training in IT support, networking, and system administration.
• Exposure to a variety of IT technologies and troubleshooting scenarios.
• Opportunity for full-time employment and career advancement within the IT department.
• A collaborative and flexible remote work culture.