IT Support Technician

Hire Resolve; Pretoria; On-site; ZAR 167,400 - 279,000; Full time

Job summary

A recruitment firm is seeking an IT Support Technician in Pretoria, responsible for maintaining IT infrastructure and supporting staff. This role requires technical proficiency in various IT systems and equipment. The successful candidate will assist with troubleshooting, installation, and maintenance of hardware and networks. A National Senior Certificate and relevant IT qualifications are required, coupled with 2-4 years of experience in IT support or network administration.

Qualifications

• Completed National Senior Certificate.
• Tertiary IT qualification is beneficial.
• A+ and N+ certifications completed.
• 2-4 years experience in IT support or network administration.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Manage internal IT infrastructure including servers and security systems.
• Install and configure IT equipment like workstations and laptops.
• Assist in IT policy and procedure deployment.
• Collaborate with vendors for IT procurement.
• Maintain documentation of IT assets and configurations.

Skills

Windows related packages and programs

Understanding switches

Network cabling and patching

WIFI knowledge

Understanding network printing

Understanding ADSL lines, routers, and modems

Education

National Senior Certificate

Relevant tertiary IT qualification

A+ certification

N+ certification

Job description

Hire Resolves client is looking for a IT Support Technician to join their team in Pretoria, Gauteng. This role is responsible for maintaining and supporting internal IT infrastructure, ensuring smooth operation of networks, systems, and hardware. The ideal candidate will have a strong technical background and a problem‑solving mindset to provide efficient and effective IT support to internal staff.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, and network-related issues.
• Maintain and manage internal IT infrastructure, including servers, networks, and security systems.
• Install, configure, and update workstations, laptops, and other IT equipment.
• Assist in the deployment and management of IT policies and procedures.
• Support internal teams with software applications and technical queries.
• Collaborate with vendors and service providers for hardware/software procurement and maintenance.
• Maintain accurate documentation of IT assets, configurations, and support logs.
• Implementing & support of MS Office products and Microsoft 365 including but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint.
• Supporting the videoconferencing facility, projectors.
• Installation and support of network & local printers.
• Design and install well‑functioning computer networks, connections and cabling.
• Inspect LAN infrastructure and fix minor or major problems/bugs.
• Install and maintain VoIP software.
• Test and configure software and maintain and repair hardware and peripheral devices.
• Organize and schedule installations and maintenance without deterring others from completing their own work.

Requirements

• National Senior Certificate.
• Completed relevant tertiary IT qualification – beneficial.
• Completed A+ / N+.
• 2‑4 years of experience in IT support, network administration, or system maintenance.

Skills

• All Windows related packages and programs.
• Understanding switches, network cabling, patching, WIFI.
• Understanding network printing.
• Understanding ADSL lines, routers, and modems.

If you would like to apply for this position, kindly forward your CV to Gaby Turner at [e-mail]. Alternatively, you may forward your CV to [e-mail]