Junior IT Support Apprentice — Hands-On Training

Placements24; Cape Town; Hybrid; ZAR 45,000 - 78,000; Part time

Benefits offered by this job

Competitive monthly stipend

Extensive on-the-job training in IT

Mentorship from seasoned IT_profession

Exposure to IT systems

Industry certifications opportunity

Job summary

Placements24 is seeking an Apprentice IT Support Specialist to join our client's IT department in Kimberley. This entry-level role offers hands-on experience in troubleshooting hardware, software, and network issues while learning from seasoned professionals.

You will provide first-line support to end-users, gain exposure to IT policies, and develop strong customer service and problem-solving skills in a collaborative, mentorship-driven environment.

Qualifications

• Strong interest in IT support and troubleshooting.
• Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Excellent communication and customer service skills.
• Ability to work effectively in a team and independently.
• Willingness to learn and meet IT support apprenticeship eligibility.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist in managing user accounts and permissions.
• Document support tickets and resolutions accurately.
• Learn to implement and maintain IT policies and procedures.

Skills

IT support

Troubleshooting

Hardware knowledge

Windows/macOS

Communication skills

Team work

Education

High school diploma or equivalent

Job description

Placements24 is seeking an Apprentice IT Support Specialist to join our client's IT department in Kimberley. This entry-level role offers hands-on experience in troubleshooting hardware, software, and network issues while learning from seasoned professionals.

You will provide first-line support to end-users, gain exposure to IT policies, and develop strong customer service and problem-solving skills in a collaborative, mentorship-driven environment.