Apprentice Customer Service Associate — East London

Placements24; East London; On-site; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Retail experience

Stipend

Employee discounts

Career progression

Team environment

Job summary

Placements24 in East London is seeking Apprentice Customer Service Representatives for our client, a prominent retail group in the East London, Eastern Cape area. This apprenticeship is an entry point for individuals with excellent communication skills and a passion for helping others.

You will receive thorough training on products, services, and customer service protocols, enabling you to support customers across in-store, phone, and email channels.

Qualifications

• Grade 12 (Matric) certificate or equivalent.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a friendly, approachable demeanor.
• A genuine desire to provide excellent customer service.
• Ability to remain calm and patient when dealing with difficult situations.
• Good organizational skills and attention to detail.
• Proficiency in basic computer applications (e.g., Microsoft Office).
• Ability to work well within a team and follow procedures.
• Must be available to work retail hours, including weekends and public holidays as required.
• Must be legally eligible to work in South Africa and reside in or near East London , Eastern Cape.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Handle customer complaints effectively and escalated complex issues when necessary.
• Maintain accurate customer records and update information in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Process payments and manage point-of-sale transactions accurately.
• Contribute to team goals and participate in training sessions.
• Gather customer feedback and report trends to management.
• Maintain a positive and helpful attitude towards all customers.

Skills

Excellent communication

Verbal communication

Written communication

Interpersonal skills

Customer service mindset

Teamwork

Attention to detail

Basic computer skills

Education

Grade 12 (Matric)

Tools

Microsoft Office

Job description

Placements24 in East London is seeking Apprentice Customer Service Representatives for our client, a prominent retail group in the East London, Eastern Cape area. This apprenticeship is an entry point for individuals with excellent communication skills and a passion for helping others.

You will receive thorough training on products, services, and customer service protocols, enabling you to support customers across in-store, phone, and email channels.