Junior Customer Service Representative Apprenticeship

Placements24; East London; Hybride; ZAR 78 000 - 123 000; Temps partiel

Avantages offerts par ce poste

Hybrid work arrangement

Mentorship program

Structured on-the-job training

Résumé du poste

Placements24 in East London, Eastern Cape, is onboarding junior Customer Service Representative Apprentices who will engage customers across phone, email, and chat. The role blends in-office support in East London with remote flexibility and focuses on building confidence in problem-solving, product knowledge, and service excellence.

Participants receive structured on-the-job training, mentorship from experienced leaders, and exposure to a variety of customer interactions aimed at developing

Qualifications

• Matriculation with good communication skills in English.
• Strong verbal and written communication abilities.
• Excellent listening and problem-solving skills.
• Patience and a customer-centric attitude.

Responsabilités

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.

Connaissances

Matriculation certificate

English communication

Active listening

Problem solving

Customer-centric

Basic computer literacy

Formation

Matriculation certificate

Description du poste

About the Role

Our client, a leading retailer with a strong presence in East London, Eastern Cape , is seeking friendly and service-oriented individuals for their Junior Customer Service Representative Apprenticeship. This is a fantastic opportunity for individuals passionate about helping customers and building a career in client relations. You will work within a dynamic customer support team, learning to handle customer inquiries, resolve issues, and provide exceptional service. Our client is dedicated to professional growth and offers a structured training program with on-the-job experience and mentorship. The role involves a hybrid work model, allowing for a combination of in-office support in East London and remote flexibility. You will gain experience across various communication channels, including phone, email, and chat. This apprenticeship is ideal for individuals with excellent communication skills, patience, and a genuine desire to assist customers. You will learn valuable skills in problem-solving, conflict resolution, and building customer loyalty.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Process orders, returns, and exchanges according to company procedures.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.
• Identify customer needs and suggest relevant products or services.
• Contribute to improving customer service processes and customer satisfaction.
• Adhere to service level agreements and performance standards.
• Participate in ongoing training to enhance product knowledge and service skills.

Requirements

• A completed Matriculation certificate with good communication skills in English.
• Excellent verbal and written communication abilities.
• Strong active listening and problem-solving skills.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in basic computer operations and ability to learn new software quickly.
• Ability to remain calm and professional under pressure.
• Must be able to work a hybrid schedule, reporting to the East London office as needed.
• A desire to build a career in customer service or client relations.
• Previous customer-facing experience is a plus.

Benefits

• Comprehensive on-the-job training and mentorship from experienced customer service leaders.
• Exposure to diverse customer interactions and problem-solving scenarios.
• Opportunity to develop essential communication and conflict-resolution skills.
• Hybrid work arrangement offering flexibility and work-life balance.
• Potential for career advancement within the customer service team.
• A competitive apprenticeship stipend.
• A supportive and team-oriented work environment in our East London office.
• Direct contribution to customer satisfaction and company reputation.