Junior Customer Service Representative Apprentice

Placements24; East London; Presencial; ZAR 45 000 - 78 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training program

Mentorship

Career progression

Permanent employment potential

Competitive stipend

Dynamic team

Resumo da oferta

Placements24 is seeking a Junior Customer Service Representative Apprentice in East London, Eastern Cape. Learn to handle inquiries via phone, email, and chat, resolving issues while delivering exceptional service.

You will be mentored by experienced managers and gain practical skills in client interaction, product knowledge, and service delivery, with a clear path to permanent employment.

Qualificações

• Exceptional communication and active listening skills.
• A patient and empathetic approach to customer service.
• Strong problem-solving abilities and quick thinking.
• Ability to work effectively under pressure.
• Proficiency in basic computer applications.

Responsabilidades

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues professionally and promptly.
• Process service requests, orders, and account updates.
• Educate customers on products, services, and policies.
• Maintain detailed records of interactions and transactions.
• Escalate complex issues to appropriate departments.
• Meet individual and team performance targets.
• Contribute to a positive customer experience.
• Adhere to SLAs and quality standards.
• Participate in ongoing training and development sessions.

Conhecimentos

Communication skills

Active listening

Problem solving

Team player

Reliability

Formação académica

Matriculation certificate

Ferramentas

Microsoft Office

Descrição da oferta de emprego

About the Role

Our client, a leading telecommunications provider, is seeking an empathetic and professional Junior Customer Service Representative Apprentice to join their team in East London , Eastern Cape. This apprenticeship is designed to provide comprehensive training in customer support, communication, and problem-solving within the fast-paced telecommunications sector. You will learn to handle customer inquiries via phone, email, and chat, resolve issues efficiently, and provide exceptional service. Working closely with experienced customer service managers and team leads, you will gain invaluable skills in client interaction and service delivery. Our client is committed to fostering a supportive learning environment and offers a clear path for career progression for motivated individuals. This role requires dedication and a strong desire to assist customers effectively.

Key Responsibilities

• Respond to customer inquiries and provide accurate information.
• Resolve customer complaints and issues in a timely and professional manner.
• Process service requests, orders, and account updates.
• Educate customers on products, services, and company policies.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to appropriate departments.
• Meet individual and team performance targets.
• Contribute to a positive customer experience.
• Adhere to service level agreements and quality standards.
• Participate in ongoing training and development sessions.

Requirements

• Exceptional communication and active listening skills.
• A patient and empathetic approach to customer service.
• Strong problem-solving abilities and quick thinking.
• Ability to work effectively under pressure.
• Proficiency in basic computer applications.
• Good interpersonal skills and a team-oriented attitude.
• Reliability and a strong work ethic.
• A matriculation certificate is essential; experience in customer service or a related field is an advantage.
• Must be willing to work from our East London office.

Benefits

• Receive comprehensive training in customer service excellence.
• Gain practical experience in the telecommunications industry.
• Mentorship from experienced customer service professionals.
• Opportunity for permanent employment and career advancement.
• Competitive apprenticeship stipend.
• Work in a dynamic and supportive team environment.
• Development of essential communication and problem-solving skills.
• Contribution to high-quality customer satisfaction.
• Clear pathways for growth within the company.
• A rewarding career focused on helping others.