Telecom Apprentice: Customer Service Starter Mentorship

Placements24; East London; On-site; ZAR 45,000 - 78,000; Full time

Benefits offered by this job

Training program

Mentorship

Career progression

Permanent employment potential

Competitive stipend

Dynamic team

Job summary

Placements24 is seeking a Junior Customer Service Representative Apprentice in East London, Eastern Cape. Learn to handle inquiries via phone, email, and chat, resolving issues while delivering exceptional service.

You will be mentored by experienced managers and gain practical skills in client interaction, product knowledge, and service delivery, with a clear path to permanent employment.

Qualifications

• Exceptional communication and active listening skills.
• A patient and empathetic approach to customer service.
• Strong problem-solving abilities and quick thinking.
• Ability to work effectively under pressure.
• Proficiency in basic computer applications.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues professionally and promptly.
• Process service requests, orders, and account updates.
• Educate customers on products, services, and policies.
• Maintain detailed records of interactions and transactions.
• Escalate complex issues to appropriate departments.
• Meet individual and team performance targets.
• Contribute to a positive customer experience.
• Adhere to SLAs and quality standards.
• Participate in ongoing training and development sessions.

Skills

Communication skills

Active listening

Problem solving

Team player

Reliability

Education

Matriculation certificate

Tools

Microsoft Office

Job description

Placements24 is seeking a Junior Customer Service Representative Apprentice in East London, Eastern Cape. Learn to handle inquiries via phone, email, and chat, resolving issues while delivering exceptional service.

You will be mentored by experienced managers and gain practical skills in client interaction, product knowledge, and service delivery, with a clear path to permanent employment.