Hybrid Customer Service Apprenticeship—Mentorship & Growth

Placements24; East London; Hybrid; ZAR 78,000 - 123,000; Part time

Benefits offered by this job

Hybrid work arrangement

Mentorship program

Structured on-the-job training

Job summary

Placements24 in East London, Eastern Cape, is onboarding junior Customer Service Representative Apprentices who will engage customers across phone, email, and chat. The role blends in-office support in East London with remote flexibility and focuses on building confidence in problem-solving, product knowledge, and service excellence.

Participants receive structured on-the-job training, mentorship from experienced leaders, and exposure to a variety of customer interactions aimed at developing

Qualifications

• Matriculation with good communication skills in English.
• Strong verbal and written communication abilities.
• Excellent listening and problem-solving skills.
• Patience and a customer-centric attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues effectively and efficiently.
• Document customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments when necessary.

Skills

Matriculation certificate

English communication

Active listening

Problem solving

Customer-centric

Basic computer literacy

Education

Matriculation certificate

Job description

Placements24 in East London, Eastern Cape, is onboarding junior Customer Service Representative Apprentices who will engage customers across phone, email, and chat. The role blends in-office support in East London with remote flexibility and focuses on building confidence in problem-solving, product knowledge, and service excellence.

Participants receive structured on-the-job training, mentorship from experienced leaders, and exposure to a variety of customer interactions aimed at developing