Customer Service Apprentice – East London

Placements24; East London; On-site; ZAR 61,000 - 100,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship from experienced CS pros

Clear performance expectations

On-site training and development

Job summary

WhatJobs Direct in East London, Eastern Cape is seeking enthusiastic Trainee Customer Service Representatives to join the support team. This apprenticeship is ideal for individuals who excel in communication and want to help customers while receiving comprehensive training.

You will learn product knowledge, service protocols and effective customer interaction techniques in a supportive, dynamic environment that values patience, empathy and teamwork.

Qualifications

• A Grade 12 certificate or equivalent qualification.
• Excellent verbal and written communication in English.
• Strong interpersonal skills and a customer-centric approach.
• Patience, empathy and a positive attitude.
• Basic computer proficiency and familiarity with CRM systems is a plus.
• Ability to multitask and manage time effectively.
• Willingness to learn and adapt to new procedures and technologies.
• Ability to work effectively within a team.
• Reliable and punctual work ethic.
• Must be legally eligible to work in South Africa.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services.
• Assist customers with troubleshooting and resolving issues or complaints.
• Maintain detailed records of customer interactions and transactions.
• Identify customer needs and suggest appropriate solutions or services.
• Escalate complex issues to the appropriate departments when necessary.
• Adhere to company policies and customer service standards.
• Participate in training sessions to enhance product knowledge and service skills.
• Contribute to team efforts and assist colleagues when needed.
• Provide feedback to management on customer trends and service improvements.

Skills

Excellent verbal and written comms

Customer-centric approach

Interpersonal skills

Patience and empathy

Teamwork

Time management

Education

Grade 12 / equivalent

Tools

CRM systems

Job description

WhatJobs Direct in East London, Eastern Cape is seeking enthusiastic Trainee Customer Service Representatives to join the support team. This apprenticeship is ideal for individuals who excel in communication and want to help customers while receiving comprehensive training.

You will learn product knowledge, service protocols and effective customer interaction techniques in a supportive, dynamic environment that values patience, empathy and teamwork.