East London Customer Support Specialist - Growth & Training

Placements24; East London; On-site; ZAR 100,000 - 156,000; Full time

Benefits offered by this job

On-the-job training

Career growth opportunities

Job summary

Placements24 is seeking a friendly Customer Support Agent in East London, Eastern Cape. The role involves handling inquiries across multiple channels, providing accurate product information, and resolving issues to ensure customer satisfaction.

You will document interactions in the CRM, adhere to SLAs, and contribute to a supportive team environment with on-the-job training and career growth opportunities.

Qualifications

• Experience in customer service or related field preferred.
• Excellent verbal and written communication in English.
• Patient and empathetic interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person in a timely, professional manner.
• Provide accurate information about products, services and policies.
• Troubleshoot and resolve issues and requests effectively.
• Document all interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

CRM software

Ticketing systems

Job description

Placements24 is seeking a friendly Customer Support Agent in East London, Eastern Cape. The role involves handling inquiries across multiple channels, providing accurate product information, and resolving issues to ensure customer satisfaction.

You will document interactions in the CRM, adhere to SLAs, and contribute to a supportive team environment with on-the-job training and career growth opportunities.