On-Site Customer Support Associate - East London, Growth

Placements24; East London; Remote; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Health benefits package

Paid time off and holidays

Skills development and training

Supportive team environment

Career advancement opportunities

Performance incentives

Job summary

Placements24 is seeking a diligent Customer Support Associate to join its East London office in the Eastern Cape. This full-time, on-site role focuses on delivering outstanding service to customers and resolving inquiries to ensure satisfaction and retention.

The ideal candidate has prior customer support experience, strong communication and listening skills, and a proactive, patient demeanor. You will work in a busy office, handle inquiries, update CRM, and contribute to service improvements.

Qualifications

• Must have prior customer support experience.
• Excellent verbal and written communication skills.
• Strong listening skills and a customer-first attitude.
• Proficiency in computer operations and common software.
• Ability to multitask and manage workload effectively in a fast-paced setting.

Responsibilities

• Address customer inquiries via phone, email, and walk-ins.
• Provide accurate and timely information about products and services.
• Assist customers with troubleshooting and processing requests.
• Maintain detailed records of customer interactions in the CRM.
• Escalate unresolved issues to appropriate team members or supervisors.
• Contribute to maintaining high customer satisfaction scores.
• Collaborate with team to ensure efficient service delivery.
• Stay updated on product knowledge and company policies.
• Handle customer feedback and suggest improvements.

Skills

Customer support experience

Communication skills

Listening skills

Computer proficiency

Multitasking

Team player

Professional demeanor

Education attention

Positive attitude

Education

High school diploma

Job description

Placements24 is seeking a diligent Customer Support Associate to join its East London office in the Eastern Cape. This full-time, on-site role focuses on delivering outstanding service to customers and resolving inquiries to ensure satisfaction and retention.

The ideal candidate has prior customer support experience, strong communication and listening skills, and a proactive, patient demeanor. You will work in a busy office, handle inquiries, update CRM, and contribute to service improvements.