East London Customer Experience Champion

Placements24; East London; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Staff discounts

Provident fund

Annual bonuses

Training programs

Team lunches

Résumé du poste

Placements24 in East London, Eastern Cape, is seeking a Customer Experience Advocate to deliver outstanding service in a fast-paced retail environment. You will handle inquiries, resolve issues, and build lasting relationships, ensuring every interaction reflects the company’s commitment to excellence.

Ideal candidates are customer-focused with strong communication skills, able to de-escalate and assist with transactions, product education, and loyalty initiatives.

Qualifications

• Previous experience in a customer service, retail, or hospitality role is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with a wide range of customers.
• A strong customer-first attitude and a genuine desire to help others.
• Proficiency in handling customer complaints and de-escalating challenging situations.
• Basic computer literacy and familiarity with point-of-sale (POS) systems.
• Ability to work flexible hours, including weekends and public holidays, as required by the retail business needs.
• Reside in or have strong ties to the East London area.
• A proactive and positive demeanor, with a high level of energy and enthusiasm.
• Demonstrated ability to work effectively in a team environment.
• Commitment to maintaining high standards of service and professionalism.

Responsabilités

• Engage directly with customers to understand their needs, concerns, and feedback, providing empathetic and efficient support.
• Resolve customer complaints and issues promptly and effectively, escalating when necessary to appropriate departments.
• Educate customers on product features, services, and company policies to enhance their understanding and satisfaction.
• Process customer transactions, returns, and exchanges with accuracy and efficiency.
• Gather customer feedback through surveys and direct interactions, reporting insights to management.
• Maintain a high level of product knowledge to effectively answer customer inquiries and provide recommendations.
• Ensure the store environment is welcoming and well-organized, contributing to a positive shopping experience.
• Assist with customer outreach programs and loyalty initiatives to foster strong customer relationships.
• Collaborate with sales and operations teams to ensure a unified customer experience across all touchpoints.
• Proactively identify opportunities to improve customer service processes and suggest enhancements.

Description du poste

Placements24 in East London, Eastern Cape, is seeking a Customer Experience Advocate to deliver outstanding service in a fast-paced retail environment. You will handle inquiries, resolve issues, and build lasting relationships, ensuring every interaction reflects the company’s commitment to excellence.

Ideal candidates are customer-focused with strong communication skills, able to de-escalate and assist with transactions, product education, and loyalty initiatives.