Apprentice Customer Service Representative - WhatJobs Direct East London

Placements24; East London; On-site; ZAR 45,000 - 67,000; Full time

Benefits offered by this job

Comprehensive training

Mentorship

Retail experience

Stipend

Employee discounts

Career progression

Team environment

Job summary

Placements24 in East London is seeking Apprentice Customer Service Representatives for our client, a prominent retail group in the East London, Eastern Cape area. This apprenticeship is an entry point for individuals with excellent communication skills and a passion for helping others.

You will receive thorough training on products, services, and customer service protocols, enabling you to support customers across in-store, phone, and email channels.

Qualifications

• Grade 12 (Matric) certificate or equivalent.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a friendly, approachable demeanor.
• A genuine desire to provide excellent customer service.
• Ability to remain calm and patient when dealing with difficult situations.
• Good organizational skills and attention to detail.
• Proficiency in basic computer applications (e.g., Microsoft Office).
• Ability to work well within a team and follow procedures.
• Must be available to work retail hours, including weekends and public holidays as required.
• Must be legally eligible to work in South Africa and reside in or near East London , Eastern Cape.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Handle customer complaints effectively and escalated complex issues when necessary.
• Maintain accurate customer records and update information in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Process payments and manage point-of-sale transactions accurately.
• Contribute to team goals and participate in training sessions.
• Gather customer feedback and report trends to management.
• Maintain a positive and helpful attitude towards all customers.

Skills

Excellent communication

Verbal communication

Written communication

Interpersonal skills

Customer service mindset

Teamwork

Attention to detail

Basic computer skills

Education

Grade 12 (Matric)

Tools

Microsoft Office

Job description

About the Role Our client, a prominent retail group with a strong presence in East London , Eastern Cape , is looking for enthusiastic individuals to join their Apprentice Customer Service Representative program. This apprenticeship is an excellent entry point for those who possess excellent communication skills and a passion for helping others. You will receive thorough training on our client's products, services, and customer service protocols, enabling you to provide exceptional support to customers across various channels, including in-store, phone, and email. Working within a friendly and supportive team environment, you will learn essential skills in problem-solving, complaint resolution, and building customer loyalty. Our client is committed to developing talent within the local community and offers a structured learning path with opportunities for growth. This role is based at their East London retail location and is crucial for maintaining customer satisfaction and driving positive brand perception in the Eastern Cape region.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
• Provide information about products, services, and company policies.
• Assist customers with placing orders, processing returns, and resolving issues.
• Handle customer complaints effectively and escalated complex issues when necessary.
• Maintain accurate customer records and update information in the CRM system.
• Identify customer needs and suggest appropriate solutions or products.
• Process payments and manage point-of-sale transactions accurately.
• Contribute to team goals and participate in training sessions.
• Gather customer feedback and report trends to management.
• Maintain a positive and helpful attitude towards all customers.

Requirements

• Grade 12 (Matric) certificate or equivalent.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and a friendly, approachable demeanor.
• A genuine desire to provide excellent customer service.
• Ability to remain calm and patient when dealing with difficult situations.
• Good organizational skills and attention to detail.
• Proficiency in basic computer applications (e.g., Microsoft Office).
• Ability to work well within a team and follow procedures.
• Must be available to work retail hours, including weekends and public holidays as required.
• Must be legally eligible to work in South Africa and reside in or near East London , Eastern Cape.

Benefits

• Comprehensive training program focused on customer service excellence.
• Mentorship from experienced customer service professionals.
• Opportunity to gain valuable experience in a retail environment.
• Competitive apprenticeship stipend with potential for performance-based increases.
• Friendly and supportive team atmosphere.
• Employee discounts on company products.
• Potential for career progression within the retail group.
• Contribute to the customer experience in East London.