Airport Staff Assistant

AngelCare; Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Msuez Uk is seeking an Airport Staff Assistant in Johannesburg, South Africa. This full-time, permanent role supports the airport operations team to ensure smooth daily activities and exceptional passenger service.

The successful candidate will assist with check-in and boarding, handle baggage, aid passengers with special needs, monitor flight schedules, and uphold safety and security protocols, while adapting to a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or airport operations preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist with check-in and boarding procedures for passengers.
• Handle baggage and cargo, ensuring proper loading and unloading.
• Provide assistance to passengers with special needs.
• Monitor flight schedules and communicate changes or delays.
• Maintain a clean and organized work environment.
• Handle customer inquiries and complaints professionally.
• Collaborate with other airport staff to ensure smooth operations.
• Adhere to safety and security protocols.
• Perform other duties as assigned by airport management.

Skills

Customer service

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma

Job description

Position: Airport Staff Assistant

Company: Msuez Uk

Location: Johannesburg, South Africa

Contract Details: Full-time, Permanent

Msuez Uk is a leading international airport services company, providing a range of ground handling, cargo, and passenger services to airlines and airports around the world. We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Staff Assistant at our location in Johannesburg, South Africa.

As an Airport Staff Assistant, you will be responsible for providing support to the airport operations team, ensuring the smooth and efficient running of daily activities. This is a full-time, permanent position with a competitive salary and benefits package.

Key Responsibilities:

• Assist with check-in and boarding procedures for passengers
• Handle baggage and cargo, ensuring proper loading and unloading
• Provide assistance to passengers with special needs
• Monitor flight schedules and communicate any changes or delays to relevant parties
• Maintain a clean and organized work environment
• Handle customer inquiries and complaints in a professional and timely manner
• Collaborate with other airport staff to ensure smooth operations
• Adhere to all safety and security protocols
• Perform other duties as assigned by airport management

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or airport operations preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and ability to multitask
• Willingness to work irregular hours, including evenings, weekends, and holidays
• Must be able to lift up to 50 pounds and stand for extended periods of time
• Knowledge of airport operations and procedures is a plus
• Must be able to pass a background check and drug test