Airport Customer Service

AngelCare; Durban; On-site; ZAR 134,000 - 223,000; Full time

Job summary

Air Connect is seeking a motivated Airport Customer Service Representative in Durban, South Africa. You will be the face of our company, greeting passengers, assisting with check-in, baggage drop-off and boarding, and providing up-to-date information on schedules and gate changes.

The role requires excellent communication, calm professionalism in busy environments, and the ability to work weekends/holidays.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Able to stay calm and professional in high-stress situations.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced and ever-changing environment.
• Flexible schedule, including weekends and holidays.
• Must pass background check and obtain airport security clearances.

Responsibilities

• Greet and welcome passengers as they enter the airport, providing a warm and friendly atmosphere.
• Assist passengers with check-in, baggage drop-off, and boarding processes.
• Answer any questions or concerns passengers may have regarding their travel plans.
• Provide information on flight schedules, gate changes, and other relevant airport updates.
• Handle and resolve customer complaints and issues in a timely and professional manner.
• Coordinate with other airport staff to ensure a smooth and efficient flow of passengers.
• Assist passengers with special needs, such as unaccompanied minors or passengers with disabilities.
• Maintain a clean and organized work area, ensuring all necessary supplies are stocked.
• Adhere to all airport security and safety regulations.
• Continuously strive to improve customer satisfaction and exceed service standards.

Skills

Excellent communication

Interpersonal skills

Customer service

Problem-solving

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Job description

Position: Airport Customer Service Representative

Company Overview:

Air Connect is a leading airport services company, providing exceptional customer service and support to passengers at airports around the world. Our team is dedicated to creating a seamless and enjoyable travel experience for all our customers.

Job Description:

We are currently seeking a highly motivated and customer-oriented individual to join our team as an Airport Customer Service Representative in Durban, South Africa. As a Customer Service Representative, you will be the face of our company, responsible for providing excellent service to all passengers and ensuring their needs are met during their time at the airport.

Key Responsibilities:

• - Greet and welcome passengers as they enter the airport, providing a warm and friendly atmosphere
• - Assist passengers with check-in, baggage drop-off, and boarding processes
• - Answer any questions or concerns passengers may have regarding their travel plans
• - Provide information on flight schedules, gate changes, and other relevant airport updates
• - Handle and resolve customer complaints and issues in a timely and professional manner
• - Coordinate with other airport staff to ensure a smooth and efficient flow of passengers
• - Assist passengers with special needs, such as unaccompanied minors or passengers with disabilities
• - Maintain a clean and organized work area, ensuring all necessary supplies are stocked
• - Adhere to all airport security and safety regulations
• - Continuously strive to improve customer satisfaction and exceed service standards

Qualifications:

• - High school diploma or equivalent
• - Previous customer service experience is preferred
• - Excellent communication and interpersonal skills
• - Ability to remain calm and professional in high-stress situations
• - Strong problem-solving skills and attention to detail
• - Ability to work in a fast-paced and ever-changing environment
• - Must be able to work a flexible schedule, including weekends and holidays
• - Must be able to pass a background check and obtain necessary airport security clearances

Air Connect offers competitive salary and benefits packages, as well as opportunities for growth and advancement within the company.