Airport Assistant

AngelCare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Training and resources

Job summary

Air Connect is seeking an Airport Assistant to provide frontline support within our airport operations team in Cape Town. You will assist with check-in, passenger service, and terminal upkeep, ensuring smooth and courteous service to travelers and colleagues.

The role requires a High School diploma, strong communication, and the ability to work in a fast-paced environment, including weekends and holidays, with good teamwork and attention to detail.

Qualifications

• High School Diploma or equivalent.
• Previous customer service or airport-related experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle high pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a team.
• Flexible hours including weekends and holidays are required.
• Basic computer skills or familiarity with airport systems is an asset.

Responsibilities

• Assist with the check-in process for passengers and baggage.
• Provide assistance to passengers with special needs or requirements.
• Monitor and maintain cleanliness and organization of the terminal.
• Handle customer inquiries and complaints professionally and promptly.
• Coordinate with other airport departments to ensure efficient operations.
• Assist with boarding process and ensure passengers are accounted for.
• Monitor flight schedules and communicate changes or delays.
• Conduct security checks and screenings as required.
• Assist with loading and unloading of baggage and cargo.
• Maintain accurate records of passenger and flight information.
• Adhere to safety and security protocols at all times.

Skills

Customer service

Communication

Teamwork

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

Tools

Airport systems knowledge

MS Office

Job description

Position: Airport Assistant

Permanent

Company Overview:

Air Connect is a leading airport management company based in Cape Town, South Africa. We are dedicated to providing efficient and high-quality services to our clients and passengers. Our team is composed of experienced professionals who are committed to delivering exceptional customer service.

Job Summary:

We are looking for a highly organized and proactive individual to join our team as an Airport Assistant. The ideal candidate will be responsible for providing support to the airport operations team and ensuring smooth and efficient operations at the airport.

Key Responsibilities:

• Assist with the check-in process for passengers and baggage
• Provide assistance to passengers with special needs or requirements
• Monitor and maintain the cleanliness and organization of the airport terminal
• Handle and resolve customer inquiries and complaints in a professional and timely manner
• Coordinate with other airport departments to ensure efficient operations
• Assist with the boarding process and ensure all passengers are accounted for
• Monitor flight schedules and communicate any changes or delays to relevant parties
• Conduct security checks and screenings as required
• Assist with the loading and unloading of baggage and cargo
• Maintain accurate records of passenger and flight information
• Adhere to all safety and security protocols at all times
• Other duties as assigned by the airport operations team.

Qualifications and Skills:

• High School Diploma or equivalent
• Previous experience in a customer service or airport-related role is preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and high-pressure environment
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Basic computer skills and knowledge of airport systems is an asset
• Must be able to work flexible hours, including weekends and holidays.

We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A dynamic and supportive work environment
• Training and resources to enhance your skills and knowledge.