Airport Ground Staff

AngelCare; Durban; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Air Connect in Durban, South Africa, is seeking an Airport Ground Staff member to deliver exceptional passenger service and support operations.

You will greet passengers, check-in, manage baggage, coordinate with airport departments, and ensure safety and efficiency in a fast-paced environment. This role requires English fluency and the ability to work weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Prior experience in customer service, preferably in aviation.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Physically fit and able to lift heavy objects.
• Fluency in English is required; knowledge of other languages is a plus.
• Must be able to pass a background check and obtain security clearances.

Responsibilities

• Greet and assist passengers in a friendly and professional manner.
• Check-in passengers and luggage using airport computer systems.
• Answer questions and provide information about flight schedules, delays, and other airport services.
• Ensure compliance with airport security and safety regulations.
• Coordinate with other airport departments to ensure on-time departures and arrivals.
• Handle baggage and cargo, including loading and unloading from aircraft.
• Assist with boarding procedures and provide support to passengers with special needs.
• Maintain a clean and organized work area and ensure all equipment is in good working condition.
• Handle and resolve customer complaints and issues in a timely and professional manner.
• Attend training and meetings as required to stay updated on airport policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Safety aware

Physical fitness

Problem solving

Education

High school diploma

Job description

Position: Airport Ground Staff

Company Overview:

Air Connect is a leading airport management company, providing a wide range of services to ensure the smooth and efficient operation of airports. With a strong focus on customer service and safety, Air Connect is committed to delivering the best airport experience for travelers.

Location:

This position is based in Durban, South Africa, a vibrant city known for its beautiful beaches, diverse culture, and bustling port. Durban is a major transportation hub, with an international airport serving millions of passengers each year.

Contract Details:

This is a full-time position with a competitive salary and benefits package. The successful candidate will be expected to work a flexible schedule, including weekends and holidays, to accommodate the needs of the airport.

Job Summary:

As a member of the airport ground staff, you will play a crucial role in ensuring the smooth and safe operation of the airport. You will be responsible for providing exceptional customer service to passengers, assisting with the check-in process, managing baggage and cargo, and coordinating with other airport departments to ensure a seamless travel experience for all.

Key Responsibilities:

• Greet and assist passengers in a friendly and professional manner
• Check-in passengers and their luggage using airport computer systems
• Answer questions and provide information about flight schedules, delays, and other airport services
• Ensure compliance with airport security and safety regulations
• Coordinate with other airport departments, such as air traffic control and ground handling, to ensure on-time departures and arrivals
• Handle baggage and cargo, including loading and unloading from aircraft
• Assist with boarding procedures and provide support to passengers with special needs
• Maintain a clean and organized work area and ensure all equipment is in good working condition
• Handle and resolve customer complaints and issues in a timely and professional manner
• Attend training and meetings as required to stay updated on airport policies and procedures

Qualifications:

• High school diploma or equivalent
• Previous experience in customer service, preferably in the aviation industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and dynamic environment
• Strong attention to detail and ability to multitask
• Physically fit and able to lift heavy objects
• Knowledge of airport operations and regulations is a plus
• Fluency in English is required, knowledge of other languages is an asset
• Must be able to pass a background check and obtain necessary security clearances