Airport Customer Service

AngelCare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Air Connect in Cape Town, South Africa, is seeking an Airport Customer Service Representative for a full-time, permanent role. You will greet passengers at check-in, assist with boarding and arrival, handle baggage coordination, and liaise with staff to ensure smooth departures.

You must have a high school diploma, prior customer service experience (airline or travel industry preferred), excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and assist passengers at check-in, boarding, and arrival.
• Assist with baggage handling and loading/unloading of luggage.
• Respond to passenger inquiries and resolve issues or complaints.
• Provide information on flight schedules and airport facilities.
• Coordinate with airport staff to ensure smooth operations and timely departures.
• Ensure compliance with airport and airline safety regulations.
• Handle cash and credit card transactions for excess baggage and other services.
• Assist with passengers with disabilities or children traveling alone.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High school diploma

Job description

Position: Airport Customer Service Representative

Permanent

Company Overview:

Air Connect is a leading international airport services company, providing a range of ground handling, cargo, and passenger services to airlines and airports around the world. We are committed to providing exceptional customer service and ensuring a smooth and efficient travel experience for all our clients.

Location:

This position is based in Cape Town, South Africa, one of the most vibrant and culturally diverse cities in Africa. With its stunning landscapes, rich history, and bustling city life, Cape Town offers an exciting and unique work environment.

Contract Details:

This is a full-time, permanent position with a competitive salary and benefits package. As a valued member of our team, you will have the opportunity to grow and develop your career within our dynamic and global organization.

Job Description:

• Greeting and assisting passengers at check-in, boarding, and arrival
• Assisting with baggage handling and loading/unloading of luggage
• Responding to passenger inquiries and resolving any issues or complaints
• Providing information on flight schedules, airport facilities, and other relevant information
• Coordinating with other airport staff to ensure smooth operations and timely departures
• Ensuring compliance with airport and airline safety regulations
• Handling cash and credit card transactions for excess baggage fees and other services
• Assisting with special needs passengers, such as those with disabilities or children traveling alone
• Maintaining a professional and friendly demeanor at all times, representing the company in a positive manner

Requirements:

• High school diploma or equivalent
• Previous customer service experience, preferably in the airline or travel industry
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced and high-pressure environment
• Strong problem-solving and decision-making abilities
• Willingness to work flexible hours, including weekends and holidays
• Physically fit and able to lift heavy baggage
• Knowledge of multiple languages is an asset