Airport Assistant

AngelCare; Durban; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Benefits package including medical,…

Job summary

Air Connect in Durban, South Africa is seeking a motivated Airport Assistant to join our team on a permanent basis. You will help ensure smooth airport operations and provide a positive passenger experience.

Responsibilities include greeting passengers, check-in, coordinating with ground staff, handling inquiries, and maintaining terminal cleanliness. Flexibility for shifts, strong communication, and security clearance are required.

Qualifications

• High school diploma or equivalent required.
• Customer service or airport operations experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and multitasking ability.
• Flexible hours including evenings, weekends, holidays.
• Background check and airport security clearance required.

Responsibilities

• Greet and assist passengers at the airport, delivering excellent customer service.
• Check-in passengers and luggage with proper documents.
• Coordinate with ground staff to ensure timely boarding and departures.
• Monitor flight schedules and inform passengers of changes.
• Resolve passenger issues professionally.
• Assist with loading/unloading luggage and cargo.
• Maintain a clean terminal and report maintenance issues.
• Follow safety and security protocols for passengers and staff.
• Provide support to other departments as needed.

Skills

Customer service experience

Strong communication skills

Multitasking

Problem solving

Attention to detail

Flexibility

Education

High school diploma or equivalent

Job description

Permanent

Position:

Airport Assistant

Company Overview:

Air Connect is a leading international transportation company with operations in over 100 countries. Our Durban location is a major hub for our African operations, providing services for both domestic and international flights.

Job Summary:

We are seeking a motivated and customer-focused Airport Assistant to join our team in Durban, South Africa. The successful candidate will assist with the smooth operation of our airport services, ensuring a positive experience for our passengers and clients.

Key Responsibilities:

• Greet and assist passengers at the airport, providing excellent customer service and addressing any inquiries or concerns


• Check-in passengers and their luggage, ensuring all necessary documents and procedures are completed accurately


• Coordinate with ground staff and other departments to ensure timely and efficient boarding and departure of flights


• Monitor flight schedules and communicate any changes or delays to passengers


• Handle and resolve any issues or complaints from passengers in a professional and timely manner


• Assist with the loading and unloading of luggage and cargo onto aircrafts


• Maintain a clean and organized airport terminal, including restocking supplies and reporting any maintenance issues


• Follow all safety and security protocols to ensure the safety of passengers, staff, and airport facilities


• Provide support to other departments as needed, such as assisting with administrative tasks or special projects

Qualifications:

• High school diploma or equivalent required


• Previous experience in customer service or airport operations preferred


• Strong communication and interpersonal skills


• Ability to work in a fast-paced and dynamic environment


• Excellent problem-solving and decision-making abilities


• Attention to detail and ability to multitask


• Must be able to work flexible hours, including evenings, weekends, and holidays


• Must be able to pass a background check and obtain necessary airport security clearances

Benefits:

• Competitive salary


• Comprehensive benefits package including medical, dental, and vision coverage


• Paid time off and holidays


• Opportunities for career growth and development