Airport Customer Service

AngelCare; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Air Connect in Johannesburg is seeking an Airport Customer Service Representative to provide warm, professional service to airport passengers. You will assist with check-in, baggage drop-off, boarding, and resolving inquiries while maintaining terminal cleanliness and safety procedures.

The role requires strong communication, a calm demeanor in high-stress situations, and flexibility to work weekends and holidays. Knowledge of airline operations is a plus, and background checks are required.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience, preferably in travel or hospitality.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional in high-stress situations.
• Strong problem-solving and conflict resolution skills.
• Knowledge of airline and airport operations is a plus.
• Fluency in English, both written and verbal.
• Ability to work flexible hours, including weekends and holidays.
• Pass a background check and obtain necessary airport security clearances.

Responsibilities

• Greet and welcome passengers at the airport.
• Assist passengers with check-in, baggage drop-off, and boarding processes.
• Handle and resolve customer inquiries and complaints professionally.
• Provide accurate information on flight schedules, delays, and airport operations.
• Monitor and maintain cleanliness and organization of the terminal.
• Collaborate with departments to ensure seamless travel experiences.
• Adhere to safety and security procedures at the airport.
• Handle cash and card transactions for tickets and services.
• Assist passengers with special needs (unaccompanied minors, disabilities).
• Maintain a positive and professional attitude at all times.
• Strive to continuously improve customer service processes.

Skills

Customer service

Communication skills

Calm under pressure

Conflict resolution

Flexibility

Background check

English fluency

Education

High school diploma

Job description

, Permanent

Position: Airport Customer Service Representative

Company Overview:

Air Connect is a leading airport services company in Johannesburg, South Africa. We are dedicated to providing exceptional customer service and ensuring a smooth travel experience for all our passengers. Our team is made up of passionate individuals who are committed to delivering the highest standards of service.

Job Summary:

We are seeking an enthusiastic and customer-focused individual to join our team as an Airport Customer Service Representative. In this role, you will be responsible for providing excellent customer service to all airport passengers, ensuring their needs are met and any issues are resolved in a timely and professional manner.

Key Responsibilities:

• - Greet and welcome passengers at the airport, providing a warm and friendly first impression
• - Assist passengers with check-in, baggage drop-off, and boarding processes
• - Handle and resolve customer inquiries and complaints in a professional and courteous manner
• - Provide accurate and up-to-date information on flight schedules, delays, and other relevant airport information
• - Monitor and maintain the cleanliness and organization of the airport terminal
• - Collaborate with other departments to ensure a seamless travel experience for passengers
• - Adhere to all safety and security procedures and regulations at the airport
• - Handle cash and credit card transactions for ticket sales and other airport services
• - Assist with special needs passengers, such as unaccompanied minors or passengers with disabilities
• - Maintain a positive and professional attitude at all times, even in challenging situations
• - Continuously strive to improve customer service processes and procedures

Qualifications:

• - High school diploma or equivalent
• - Previous customer service experience, preferably in the travel or hospitality industry
• - Excellent communication and interpersonal skills
• - Ability to remain calm and professional in high-stress situations
• - Strong problem-solving and conflict resolution skills
• - Knowledge of airline and airport operations is a plus
• - Fluency in English, both written and verbal
• - Ability to work flexible hours, including weekends and holidays
• - Must be able to pass a background check and obtain necessary airport security clearances

We offer competitive salary and benefits, as well as opportunities for growth and advancement within the company. If you have a passion for customer service and a desire to work in a fast-paced and dynamic environment, we would love to hear from you.