Airport Customer Service Associate - Cape Town

AngelCare; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Air Connect in Cape Town, South Africa, is seeking an Airport Customer Service Representative for a full-time, permanent role. You will greet passengers at check-in, assist with boarding and arrival, handle baggage coordination, and liaise with staff to ensure smooth departures.

You must have a high school diploma, prior customer service experience (airline or travel industry preferred), excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and assist passengers at check-in, boarding, and arrival.
• Assist with baggage handling and loading/unloading of luggage.
• Respond to passenger inquiries and resolve issues or complaints.
• Provide information on flight schedules and airport facilities.
• Coordinate with airport staff to ensure smooth operations and timely departures.
• Ensure compliance with airport and airline safety regulations.
• Handle cash and credit card transactions for excess baggage and other services.
• Assist with passengers with disabilities or children traveling alone.

Skills

Customer service

Multitasking

Communication

Problem solving

Education

High school diploma

Job description

Air Connect in Cape Town, South Africa, is seeking an Airport Customer Service Representative for a full-time, permanent role. You will greet passengers at check-in, assist with boarding and arrival, handle baggage coordination, and liaise with staff to ensure smooth departures.

You must have a high school diploma, prior customer service experience (airline or travel industry preferred), excellent communication, and the ability to work in a fast-paced environment.