Technical Support Engineer

Placements24; Stellenbosch; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Bonuses

Medical coverage

Training budgets

Team environment

Paid time off

Job summary

Placements24 is seeking a technically adept Technical Support Engineer to join our Stellenbosch team. You will handle advanced troubleshooting for hardware, software, and network issues, diagnose complex client problems, and document solutions for future reference.

The role requires 3+ years in technical support or system administration, proficiency across Windows, macOS, Linux, and cloud platforms, and strong communication skills for customer-facing interactions. Certification is a plus.

Qualifications

• Bachelor's degree in Computer Science, IT or related technical field.
• Minimum 3 years of experience in a technical support or system administration role.
• Proficiency in Windows, macOS, Linux, networking protocols and cloud platforms.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.

Responsibilities

• Provide high-level technical support for hardware, software, and network issues.
• Diagnose, document, and resolve complex technical problems reported by clients.
• Escalate unresolved issues to engineering with detailed diagnostics.
• Create and maintain technical documentation, including user guides and troubleshooting articles.
• Conduct remote and on-site technical assistance as required.
• Stay updated on the latest technologies and provide feedback for product improvement.

Skills

Technical troubleshooting

Networking

Windows

macOS

Linux

Cloud platforms

Communication

Customer-facing

Education

Bachelor's degree in Computer Science / IT / related field

Tools

Windows

macOS

Linux

Job description

About the Role

Our client is seeking a highly skilled and technically adept Technical Support Engineer to join their team in Stellenbosch . This role requires a proactive individual with a strong understanding of hardware, software, and network troubleshooting. You will be responsible for providing advanced technical support to clients, diagnosing complex issues, and implementing effective solutions to ensure minimal disruption. This is an excellent opportunity for a problem-solver to contribute to a leading tech company in the picturesque Stellenbosch region.

Key Responsibilities

• Provide high-level technical support and troubleshooting for hardware, software, and network issues.
• Diagnose, document, and resolve complex technical problems reported by clients.
• Escalate unresolved issues to appropriate engineering teams with detailed diagnostic information.
• Create and maintain technical documentation, including user guides and troubleshooting articles.
• Conduct remote and on-site technical assistance as required.
• Stay updated on the latest technologies and provide feedback for product improvement.

Requirements

• Bachelor's degree in Computer Science, IT, or a related technical field.
• Minimum of 3 years of experience in a technical support or system administration role.
• Proficiency in operating systems (Windows, macOS, Linux), networking protocols, and cloud platforms .
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent communication and customer-facing skills.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision coverage.
• Professional development opportunities and training budgets.
• Collaborative work environment in Stellenbosch .
• Generous paid time off and company-sponsored events.