It Desktop Support Technician – Hands-On Growth

Ca Select Limited

Stellenbosch

Híbrido

ZAR 120 000 - 180 000

Tempo integral

14 dias+

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Resumo da oferta

Ca Select Limited in Stellenbosch, Western Cape, seeks a Graduate IT Support Technician to provide first-line IT support to staff and students. The role blends on-site and remote tasks in a hybrid work environment.

You will maintain IT equipment, assist with Microsoft 365 administration, manage user accounts, and contribute to IT projects. A recent graduate with a customer-focused attitude will thrive here.

Qualificações

1+ year experience in IT support / helpdesk
National Diploma or Bachelor's in IT or related field
Good communication and problem-solving skills
Familiarity with networking basics (TCP/IP, DNS, DHCP)

Responsabilidades

Provide first-line IT support to staff and students
Log and manage helpdesk tickets
Install and maintain computer systems and peripherals
Troubleshoot hardware and software issues
Maintain IT equipment and asset register
Document IT procedures and fixes

Conhecimentos

IT support

Troubleshooting

Networking basics

Customer service

Windows/macOS

Formação académica

National Diploma / Bachelor's in IT

Ferramentas

Lansweeper

AD/AzureAD

Descrição da oferta de emprego

Key Responsibilities

Manage the helpdesk and provide professional technical support to customers.

Set up and update new customer systems.

Maintain and update UNMS devices daily.

Perform stock control and track field inventory.

Record installations and repairs on Google Calendar/OneNote.

Stay current with broadband technology developments.

Conduct on-site service calls safely and responsibly.

Maintain tools and equipment in good working condition.

Provide clear instructions to customers on using routers and services.

Test and troubleshoot equipment and infrastructure issues.

Remove or replace equipment after service cancellations or changes.

Conduct site surveys for potential customers.

Follow health and safety regulations and conduct weekly tool talks.

Collaborate with team members and assist management with ad hoc tasks.

Key Responsibilities

Manage the helpdesk and provide professional technical support to customers.

Set up and update new customer systems.

Maintain and update UNMS devices daily.

Perform stock control and track field inventory.

Record installations and repairs on Google Calendar/OneNote.

Stay current with broadband technology developments.

Conduct on-site service calls safely and responsibly.

Maintain tools and equipment in good working condition.

Provide clear instructions to customers on using routers and services.

Test and troubleshoot equipment and infrastructure issues.

Remove or replace equipment after service cancellations or changes.

Conduct site surveys for potential customers.

Follow health and safety regulations and conduct weekly tool talks.

Collaborate with team members and assist management with ad hoc tasks.

Basic Qualifications

Valid drivers license.

Proven experience in broadband, networking, or technical support.

Good understanding of routers, wireless technology and internet systems.

Strong communication and problem-solving skills.

Ability to work independently and in a team.

Physically capable of climbing ladders and working in confined spaces.

Additional Information

Use of the company vehicle for business purposes only

Role Overview
The Junior IT Support Technician will provide first-line IT support, assist with Microsoft 365

administration, support infrastructure tasks, and contribute to ongoing IT projects.

Key Responsibilities

End-User Support

Provide first-line support (hardware, software, network issues)

Log and manage helpdesk tickets

Troubleshoot common issues and provide timely user feedback

Microsoft 365 Support

Assist with user setup (accounts, licensing, email, Teams)

Basic troubleshooting (Outlook, Teams, OneDrive)

Support Copilot rollout and basic user guidance

Device & Asset Management

Prepare and configure devices for new staff

Maintain asset register (e.g., Lansweeper)

Assist with hardware upgrades and replacements

Basic Network Support

Assist with Wi‑Fi and connectivity troubleshooting

Perform basic site checks

Escalate complex issues when required

Project Support

Assist with IT projects (office setups, upgrades, migrations)

Follow structured processes and documentation

Security & Compliance

Adhere to IT security policies

Assist with antivirus checks and updates

1+ year experience in IT support / helpdesk

Basic knowledge of:

Windows 10/11

Microsoft 365 (Outlook, Teams, OneDrive)

Good troubleshooting and communication skills

Advantageous

Exposure to Active Directory / Azure AD

Experience with asset management tools

Key Attributes

Willingness to learn and take initiative

Structured and process-driven

Reliable and accountable

Reporting Line

Reports to: IT Manager

Works closely with: IT Support Team

Success Measures (KPIs)

Tickets responded to and resolved within acceptable timeframes

Our client, a growing educational institution based in the picturesque town of Stellenbosch, Western Cape , is seeking a diligent and technically skilled Graduate IT Support Technician. This role is ideal for a recent graduate eager to gain practical experience in IT support, troubleshooting, and network administration. You will be responsible for providing first-line technical support to staff and students, maintaining IT equipment, and ensuring the smooth operation of the institution's technological infrastructure. This hybrid role offers a mix of on-site presence for hands-on support and remote capabilities for certain administrative tasks, fostering a dynamic work environment in Stellenbosch .

Key Responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to requests for technical assistance in a timely and professional manner.

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

Troubleshoot and resolve hardware and software problems, escalating to senior IT staff when necessary.

Perform regular maintenance checks and updates on IT equipment.

Assist in managing user accounts and access permissions.

Document IT procedures, solutions, and common troubleshooting steps.

Support the setup and maintenance of IT equipment for new staff and students.

Contribute to the ongoing improvement of IT services and support processes.

Ensure the security and integrity of the institution's IT systems.

Requirements

A National Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

Strong understanding of computer hardware, operating systems (Windows/macOS), and common software applications.

Excellent troubleshooting and problem‑solving skills.

Good communication and interpersonal skills, with the ability to explain technical concepts clearly.

Familiarity with networking concepts (TCP/IP, DNS, DHCP).

Ability to work independently and as part of a team.

A customer-focused attitude and a commitment to providing excellent support.

Willingness to learn and adapt to new technologies.

Must be able to work on-site in Stellenbosch for collaborative tasks and support.

Previous experience in an IT support role is advantageous.

Benefits

Our client offers a competitive entry-level salary, excellent opportunities for professional development and certifications in IT, a supportive and collaborative work environment, and a hybrid work model designed to promote efficiency and work‑life balance. This role provides a unique chance to build a solid career in IT support within a respected educational institution in the beautiful Western Cape .

About the Role

Our client is seeking a technically adept Helpdesk Support Technician to provide essential IT support. This role operates on a remote basis, allowing you to work from home, with the understanding that occasional site visits or team meetings may occur, ideally within proximity to Paarl, Western Cape . You will be responsible for diagnosing and resolving technical issues for end‑users, ensuring minimal disruption to their work. The ideal candidate has a solid foundation in IT support, excellent troubleshooting skills, and a customer‑first attitude. This is an excellent opportunity to join a forward‑thinking organization that supports remote work and invests in its technical staff. We value proactive problem‑solving and continuous learning.

Key Responsibilities