Administrative Assistant - Client Services Support

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Placements24 in Soweto, Gauteng, is seeking a friendly Administrative Assistant to support the client services team. You will be the first point of contact for clients, handle inquiries, and ensure the smooth administrative flow for client interactions.

The role offers a hybrid work arrangement, opportunities to develop client-facing administrative skills in a supportive environment, and a chance to contribute to high-quality client satisfaction within Gauteng.

Qualifications

• Experience as Administrative Assistant or customer-facing role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Hybrid work schedule based in Soweto, Gauteng.

Responsibilities

• Serve as primary contact for clients via phone, email, and in person.
• Manage client appointments and schedules.
• Maintain client records and update databases.
• Prepare client-facing documents and reports.
• Assist with onboarding new clients.
• Handle mail and deliveries for the client services team.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role

Our client, a dynamic service provider in Soweto , Gauteng, is looking for a friendly and efficient Administrative Assistant to support their client services department. This role is essential for providing a welcoming experience to clients, managing inquiries, and ensuring the smooth administrative flow related to client interactions. The ideal candidate will possess excellent interpersonal skills, a strong sense of responsibility, and meticulous attention to detail. You will be the first point of contact for many clients, making a positive and lasting impression crucial. This position offers a fantastic opportunity to develop client-facing administrative skills in a supportive environment, with the added benefit of a hybrid work arrangement. We are looking for a proactive and professional individual dedicated to providing outstanding support. Join our client’s team in Soweto and play a key role in enhancing client satisfaction within the Gauteng region.

Key Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries via phone, email, and in person.
• Manage client appointments and schedules, ensuring efficient use of staff time.
• Maintain client records and update database information accurately and promptly.
• Prepare and manage client-facing documents, correspondence, and reports.
• Assist with onboarding new clients, providing necessary information and support.
• Handle incoming and outgoing mail and deliveries for the client services team.
• Provide general administrative support, including filing, data entry, and office supply management.
• Coordinate with internal teams to ensure client needs are met effectively.
• Ensure the client reception area is always presentable and welcoming.
• Support the client services team with ad-hoc administrative tasks as required.

Requirements

• Previous experience as an Administrative Assistant or in a customer-facing role is highly preferred.
• Excellent communication and interpersonal skills, with a friendly and professional demeanor.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks and prioritize effectively.
• Detail-oriented with a commitment to accuracy.
• A proactive and problem-solving attitude.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further qualifications in administration or customer service are a plus.
• Must be comfortable with a hybrid work schedule based in Soweto , Gauteng.

Benefits

• Competitive salary package.
• Hybrid work model offering a balance of office and remote work.
• Opportunity to develop strong client relationship management skills.
• A supportive and client-focused work environment in Soweto .
• Be part of a growing organization committed to client satisfaction in Gauteng .
• Potential for professional growth and development.