Administrative Assistant - Client Relations

Placements24; Sandton; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary package

Prestigious firm in Sandton

Professional environment

Job summary

Placements24's client, a prestigious financial services firm in Sandton, seeks an articulate Administrative Assistant to support client engagement and administrative operations.

You will manage client inquiries, coordinate meetings and events, maintain CRM records, and prepare client-facing documents with accuracy, professionalism, and discretion. This role offers growth within a leading firm.

Qualifications

• Minimum of 3 years of experience in an administrative role with client-facing responsibilities.
• Proven experience in customer service or client relations support is essential.
• Excellent communication, interpersonal, and active listening skills.
• Exceptional organizational and time management abilities with multitasking capability.
• Proficiency in Microsoft Office Suite; CRM experience (Salesforce/HubSpot) is advantageous.
• Professional demeanor and ability to handle sensitive client information with discretion.
• Ability to work independently and collaboratively within a team; Sandton commutable.
• Qualification in Business Administration, Marketing, or a related field is beneficial.

Responsibilities

• Serve as a primary point of contact for clients, managing inquiries and providing prompt, professional responses.
• Schedule and coordinate client meetings, ensuring all necessary arrangements and materials are prepared.
• Maintain and update client relationship management (CRM) system and databases with accurate information.
• Prepare and proofread client correspondence, presentations, and reports with a high degree of accuracy.
• Assist with the organization of client events, seminars, and networking functions.
• Process client onboarding documentation and follow-up as required.
• Liaise with internal departments to ensure seamless client service delivery.
• Manage client meeting rooms and ensure they are well-maintained and equipped.
• Handle incoming and outgoing mail and packages for the client relations team.
• Support the client relations team with ad-hoc administrative tasks to enhance client satisfaction.

Skills

Communication

Customer service

Multitasking

Professionalism

Teamwork

Education

Business Administration

Marketing

Tools

Salesforce

HubSpot

Microsoft Office

Job description

Our client, a prestigious financial services firm, is seeking an articulate and client-focused Administrative Assistant to join their team in Sandton . This role is integral to fostering strong client relationships by providing exceptional administrative support that ensures a seamless client experience. The ideal candidate will possess outstanding communication and interpersonal skills, a meticulous attention to detail, and a proactive approach to client service. You will be responsible for managing client inquiries, coordinating client meetings and events, maintaining client databases, and preparing client-facing documentation. This is a unique opportunity for an individual looking to excel in a client-centric environment and contribute to the success of a leading financial institution. We are seeking a polished, professional, and organized individual who can handle diverse administrative tasks with efficiency and grace, ensuring client satisfaction at every touchpoint. Our client prides itself on its professional image and commitment to service excellence, and this role is key to upholding those values within the Sandton office. You will be the administrative face of client engagement.

Key Responsibilities

• Serve as a primary point of contact for clients, managing inquiries and providing prompt, professional responses.
• Schedule and coordinate client meetings, ensuring all necessary arrangements and materials are prepared.
• Maintain and update client relationship management (CRM) system and databases with accurate information.
• Prepare and proofread client correspondence, presentations, and reports with a high degree of accuracy.
• Assist with the organization of client events, seminars, and networking functions.
• Process client onboarding documentation and follow-up as required.
• Liaise with internal departments to ensure seamless client service delivery.
• Manage client meeting rooms and ensure they are well-maintained and equipped.
• Handle incoming and outgoing mail and packages for the client relations team.
• Support the client relations team with ad-hoc administrative tasks to enhance client satisfaction.

Requirements

• Minimum of 3 years of experience in an administrative role, with a strong emphasis on client-facing responsibilities.
• Proven experience in customer service or client relations support is essential.
• Excellent communication, interpersonal, and active listening skills.
• Exceptional organizational and time management abilities, with the capacity to multitask effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with CRM software (e.g., Salesforce, HubSpot) is a significant advantage.
• A professional demeanor and the ability to handle sensitive client information with discretion.
• Ability to work independently and collaboratively within a team environment.
• Must be located in or willing to commute to Sandton .
• A qualification in Business Administration, Marketing, or a related field is beneficial.

Benefits

• Competitive salary package tailored to experience.
• Opportunity to work within a leading financial services firm.
• Gain valuable experience in client relationship management.
• A professional, dynamic, and client-focused work environment.
• Be part of a prestigious team in the heart of Sandton .
• Contribute directly to client satisfaction and business growth.