Client Services Manager - Sandton Offices

Placements24; Sandton; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Executive salary bonus

Health insurance

Retirement fund

Company car or travel allowance

Generous annual leave

Executive training programs

Industry conferences

Job summary

Placements24 is seeking a dynamic Client Services Manager to lead the support team in Sandton, Gauteng. The role focuses on delivering exceptional client experiences, aligning service delivery with strategic objectives, and driving growth through strong team leadership.

You will mentor staff, manage escalations, and collaborate with Sales, Operations and Product Development to optimise processes. A hybrid schedule balancing office and remote work is expected, with a focus on data-driven

Qualifications

• Proven experience in a client services or customer support management role.
• Strong leadership and motivational skills.
• Excellent communication and interpersonal abilities.
• Strong understanding of customer relationship management principles and best practices.
• Proficiency in CRM software and customer service management tools.
• Ability to analyze data, identify trends, and implement data-driven solutions.
• Strategic thinking and problem-solving capabilities.

Responsibilities

• Lead, mentor, and manage a team of Client Services Representatives, ensuring high performance and professional development.
• Oversee daily client service operations, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
• Act as a primary point of contact for key clients, building strong relationships and addressing escalations.
• Collaborate with Sales, Operations, and Product Development teams to ensure seamless client experiences.
• Monitor and analyze service metrics, identifying trends and implementing improvements.
• Manage team schedules, workload distribution, and performance evaluations.
• Ensure adherence to company policies and procedures in all client interactions.
• Contribute to the overall strategic planning and goal setting for the client services department.

Skills

Leadership

Communication

CRM

Data analysis

Client relationship

Education

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client is seeking a dynamic and results-driven Client Services Manager to lead their dedicated support team based in Sandton, Gauteng . This leadership role is crucial for ensuring the highest level of client satisfaction and driving the success of our client's service delivery operations. The ideal candidate will possess strong leadership qualities, exceptional communication and interpersonal skills, and a strategic understanding of customer relationship management. You will be responsible for managing a team of client service professionals, overseeing service operations, and acting as a key liaison between clients and internal departments. This is a significant opportunity for career advancement within a reputable organization committed to employee development and a collaborative work environment. The successful manager will be instrumental in refining service processes, fostering client loyalty, and contributing to the company's strategic growth objectives. We are looking for an individual who is a natural leader, possesses excellent analytical skills, and thrives in a challenging and rewarding management role. Your ability to inspire a team and deliver outstanding client experiences will be key. Take the lead in shaping exceptional client service standards.

Key Responsibilities

• Lead, mentor, and manage a team of Client Services Representatives, ensuring high performance and professional development.
• Oversee daily client service operations, ensuring timely and effective resolution of customer inquiries and issues.
• Develop and implement strategies to enhance customer satisfaction, retention, and loyalty.
• Act as a primary point of contact for key clients, building strong relationships and addressing escalations.
• Collaborate with Sales, Operations, and Product Development teams to ensure seamless client experiences.
• Monitor and analyze service metrics, identifying trends and implementing improvements.
• Manage team schedules, workload distribution, and performance evaluations.
• Ensure adherence to company policies and procedures in all client interactions.
• Contribute to the overall strategic planning and goal setting for the client services department.

Requirements

• Proven experience in a client services or customer support management role.
• Demonstrated success in leading and motivating a team.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management principles and best practices.
• Proficiency in CRM software and customer service management tools.
• Ability to analyze data, identify trends, and implement data-driven solutions.
• Strategic thinking and problem-solving capabilities.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Previous experience working in the Sandton business district is advantageous.
• Must be able to work a Hybrid schedule, balancing remote and in-office responsibilities.

Benefits

• Executive-level competitive salary and performance bonuses.
• Comprehensive executive health insurance and retirement fund.
• Significant opportunities for leadership development and career progression.
• A sophisticated and dynamic work environment.
• Company car or travel allowance.
• Generous annual leave and executive benefits package.
• Access to executive training programs and industry conferences.
• Involvement in strategic company initiatives.