Account Manager - Welkom

Placements24; Bloemfontein; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Fully remote work

Performance bonuses

Career development

Job summary

Placements24 is seeking an Account Manager to manage and grow a Welkom-based client portfolio. You will be the primary contact, nurturing relationships and delivering solutions aligned with client needs.

The role emphasizes upselling, cross-selling, and proactive problem-solving to sustain recurring revenue in the Free State region. Remote-ready setup and strong collaboration with sales and product teams are valued.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing role.
• Strong understanding of client relationship management and retention strategies.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM software (e.g., Salesforce) and account management tools.
• Ability to analyze client data and identify trends and opportunities.
• Demonstrated ability to work independently and manage multiple client accounts simultaneously in Welkom.

Responsibilities

• Oversee a portfolio of existing client accounts, ensuring high satisfaction and retention.
• Develop and execute strategies to upsell and cross-sell additional products or services to existing clients.
• Act as the main point of contact, addressing client inquiries and resolving issues promptly.
• Conduct regular business reviews with clients to assess needs and identify opportunities for growth.
• Collaborate with internal teams to meet client expectations.
• Monitor client account health and identify potential risks, implementing proactive measures.

Skills

Account management

CRM usage

Communication

Negotiation

Data analysis

Tools

Salesforce

Job description

About the Role

Our client is seeking a dedicated and relationship-focused Account Manager to manage and grow their client portfolio in Welkom. This role is integral to maintaining client satisfaction and ensuring recurring revenue streams. You will serve as the primary point of contact for assigned clients, understanding their evolving needs and proactively offering solutions that align with our client's offerings. The ideal candidate is adept at building strong partnerships, possesses exceptional problem-solving skills, and is committed to delivering outstanding service within the Free State region.

Key Responsibilities

• Oversee a portfolio of existing client accounts, ensuring high levels of satisfaction and retention.
• Develop and execute strategies to upsell and cross-sell additional products or services to existing clients.
• Act as the main point of contact, addressing client inquiries, concerns, and resolving issues promptly.
• Conduct regular business reviews with clients to assess their needs and identify opportunities for growth.
• Collaborate with internal teams, including sales, support, and product development, to meet client expectations.
• Monitor client account health and identify potential risks, implementing proactive measures to mitigate them.

Requirements

• Proven experience as an Account Manager or in a similar client-facing role.
• Strong understanding of client relationship management and retention strategies.
• Excellent communication, presentation, and negotiation skills.
• Proficiency with CRM software (e.g., Salesforce) and account management tools.
• Ability to analyze client data and identify trends and opportunities.
• Demonstrated ability to work independently and manage multiple client accounts simultaneously in Welkom.

Benefits

• Competitive salary with performance-based bonuses and benefits.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Access to cutting-edge sales and account management tools.
• Opportunities for professional development and skill enhancement.
• A culture that values client success and employee well-being.