Remote Account Manager

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Remote work

Health benefits

Career development

Performance bonuses

Job summary

Placements24 is seeking a proactive Remote Account Manager to oversee and grow client relationships within the Welkom sales territory. The role is fully remote, enabling you to work from home while delivering strategic account plans and responsive service.

You will upsell and cross-sell products, maintain high client satisfaction, and collaborate with support and product teams to ensure seamless service delivery.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Strong focus on retention and growth of existing clients.
• Excellent communication, negotiation, and problem-solving skills in remote contexts.

Responsibilities

• Manage a portfolio of existing client accounts, acting as the primary point of contact.
• Develop and execute account plans to achieve revenue growth and client retention.
• Conduct regular check-ins with clients to ensure satisfaction and identify issues.
• Identify opportunities for upselling and cross-selling additional products or services.
• Collaborate with internal teams to resolve client issues and ensure seamless service.
• Gather client feedback and provide insights to product and marketing teams.

Skills

Account management

Client relationships

Remote communication

Negotiation skills

Problem solving

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and experienced Remote Account Manager to manage and grow client relationships within the Welkom sales territory. This is a fully remote role, empowering you to build strong partnerships from your home office. You will be responsible for understanding client needs, ensuring satisfaction, and identifying opportunities for upselling and cross-selling our client's products and services. Success in this role requires exceptional communication skills, a deep understanding of client business objectives, and a commitment to delivering outstanding customer service in a virtual environment.

Key Responsibilities

• Manage a portfolio of existing client accounts, acting as the primary point of contact.
• Develop and execute account plans to achieve revenue growth and client retention goals.
• Conduct regular check-ins with clients to ensure satisfaction and identify potential issues.
• Proactively identify opportunities for upselling and cross-selling additional products or services.
• Collaborate with internal teams (e.g., support, product) to resolve client issues and ensure seamless service delivery.
• Gather client feedback and provide insights to the product and marketing teams.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role, with a strong focus on retention and growth.
• Demonstrated ability to build and maintain long-term client relationships.
• Excellent communication, negotiation, and problem-solving skills, especially in a remote context.
• Proficiency in CRM software and experience with account management strategies.
• Ability to work independently, manage time effectively, and meet targets in a remote setting.

Benefits

• Competitive salary with attractive performance-based bonuses and commission.
• Fully remote work setup, offering flexibility and autonomy.
• Opportunities for professional development and career advancement.
• Comprehensive health and wellness benefits.
• A collaborative and supportive remote team environment.