Remote Account Manager - Stellenbosch

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Performance-based bonus

Fully remote work environment

Training & development opportunities

Diverse international client base

Collaborative remote team

Job summary

Placements24 is seeking a dedicated Remote Account Manager to serve our clients with a strategic focus on the Stellenbosch region. The role is fully remote, acting as the primary contact to ensure satisfaction, retention, and growth within existing accounts.

You will manage client portfolios, upsell opportunities, and collaborate with internal teams to deliver seamless service. Strong communication and CRM skills are essential, with a proactive approach to building long-term partnerships in a

Qualifications

• Proven experience in account management, sales, or customer success, preferably remote.
• Excellent communication and presentation skills for virtual interactions.
• Strong organizational skills with CRM proficiency and remote collaboration tools.

Responsibilities

• Manage a portfolio of client accounts and ensure high satisfaction.
• Develop strategies to upsell and cross-sell products to existing clients.
• Serve as the main point of contact for client inquiries and requests.
• Conduct regular virtual check-ins and performance reviews with clients.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Account management

Sales

Customer success

Communication

CRM software

Remote collaboration

Organizational skills

Problem solving

Tools

CRM software

Remote collaboration tools

Job description

About the Role

Our client is seeking a dedicated and relationship-focused Remote Account Manager to serve their clients, with a strategic focus on the Stellenbosch region, operating entirely remotely. This role is central to ensuring client satisfaction, retention, and growth within existing accounts. You will act as the primary point of contact, understanding client needs, providing solutions, and fostering long-term partnerships. This is an ideal opportunity for a driven individual who thrives in a remote setting and excels at managing client relationships.

Key Responsibilities

• Manage a portfolio of assigned client accounts, ensuring high levels of satisfaction and retention.
• Develop strategies to upsell and cross-sell products and services to existing clients.
• Serve as the main point of contact for client inquiries, issues, and requests.
• Conduct regular virtual check-ins and performance reviews with clients.
• Collaborate with internal teams to ensure seamless service delivery and address client needs.

Requirements

• Proven experience in account management , sales, or customer success, preferably in a remote capacity.
• Excellent communication, interpersonal, and presentation skills, adapted for virtual interactions.
• Strong organizational skills and the ability to manage multiple accounts simultaneously.
• Proficiency with CRM software and remote collaboration tools.
• A proactive approach to problem-solving and client relationship building.

Benefits

• Competitive salary with performance-based bonuses.
• Fully remote position enabling a flexible lifestyle.
• Access to ongoing training and professional development resources.
• Opportunities to work with a diverse and international client base.
• A supportive and collaborative remote team environment.