Account Manager - Paarl

Placements24; Stellenbosch; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Hybrid work options

Competitive base salary

Performance-based incentives

Professional development

Job summary

Placements24 in Stellenbosch, Western Cape, is seeking an Account Manager to manage a portfolio of existing client accounts in the Paarl area. You will build strong relationships, understand client needs, and drive growth through tailored solutions.

You will collaborate with internal teams to ensure outstanding service, handle inquiries promptly, and pursue upsell opportunities. The role offers a hybrid work setup and a competitive salary with performance incentives.

Qualifications

• Proven experience in an account management or client-facing sales role.
• Strong communication and relationship-building skills.
• Familiarity with CRM systems and sales processes.

Responsibilities

• Manage and grow a portfolio of assigned client accounts in Paarl.
• Serve as the main contact for clients, addressing inquiries promptly.
• Understand clients' business needs to offer tailored solutions.
• Identify upsell and cross-sell opportunities.
• Collaborate with sales, support and operations to ensure a smooth client experience.

Skills

Account management

Relationship building

Communication

CRM software

Sales fundamentals

Tools

CRM platforms

Job description

About the Role

Our client is looking for a proactive and customer-centric Account Manager to join their team serving the Paarl, Western Cape area. In this role, you will be responsible for managing a portfolio of existing client accounts, ensuring client satisfaction, identifying opportunities for growth within those accounts, and acting as the primary point of contact. The ideal candidate possesses strong relationship-building skills, excellent communication abilities, and a keen understanding of client needs. This position is vital for fostering long-term partnerships and driving repeat business. You will work closely with various internal departments to ensure clients receive exceptional service and support, contributing to our client's reputation for excellence in Paarl.

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts within the Paarl region.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly and professionally.
• Develop a deep understanding of clients' business needs and objectives to provide tailored solutions.
• Identify opportunities for upselling and cross-selling additional products or services.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and build stronger relationships.
• Collaborate with internal teams (e.g., sales, support, operations) to ensure seamless client experience.
• Prepare proposals and presentations for existing clients regarding new offerings or service enhancements.
• Track account progress, identify potential risks, and develop strategies to mitigate them.
• Contribute to sales forecasting and account planning efforts.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and time-management abilities.
• Demonstrated ability to build and maintain strong client relationships.
• Understanding of sales principles and customer service best practices.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with CRM software is essential.
• A proactive approach to identifying and addressing client needs.
• Experience within the Western Cape, particularly the Paarl area, is an advantage.

Benefits

• Competitive base salary with performance-based incentives.
• Opportunities for professional development and skill enhancement.
• A supportive team environment that values collaboration and client success.
• Potential for hybrid work arrangements to balance office and remote work.
• Exposure to diverse client needs and industries.
• Potential for career advancement within account management or sales leadership.