Account Manager - B2B Services

Placements24; Polokwane; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Competitive base salary

Performance-based bonuses

Comprehensive health and wellness

Generous paid time off

Professional development

Hybrid work arrangement

Job summary

Placements24 in Polokwane is seeking a proactive Account Manager to nurture and grow an existing portfolio of B2B clients. The role blends remote work with in-person client meetings within the Polokwane area, offering a balanced and productive work environment.

You will serve as the primary contact, provide strategic advice, identify opportunities for service expansion, and lead regular business reviews to demonstrate value and drive client retention and revenue growth.

Qualifications

• Minimum 3 years in account management or related B2B role.
• Proven ability to build long-term client relationships.
• Excellent communication and problem-solving skills.
• Bachelor's degree preferred in business-related field.

Responsibilities

• Manage a portfolio of existing B2B client accounts with high satisfaction.
• Proactively engage clients to understand evolving business needs.
• Identify upsell and cross-sell opportunities to existing accounts.
• Develop account growth strategies with sales and marketing teams.
• Serve as main contact for client inquiries with timely resolution.
• Conduct regular business reviews to demonstrate value and alignment.
• Gather feedback to inform product development and improvements.
• Achieve retention and revenue growth targets for assigned accounts.

Skills

Account management

Client relations

Communication skills

CRM proficiency

Business acumen

Education

Bachelor's degree in Business Administration

Tools

CRM software

Job description

About the Role

Our client, a dynamic provider of essential business services, is seeking a proactive and customer-focused Account Manager to join their team in Polokwane. This role is central to nurturing and growing relationships with an existing portfolio of B2B clients, ensuring their needs are met and identifying opportunities for service expansion. You will act as the primary point of contact, offering strategic advice and support to help clients leverage our client's services for their business success. The hybrid work model allows for a blend of remote efficiency and in-person client meetings or team collaborations within the Polokwane area, offering a balanced and productive work environment. If you excel at building lasting client relationships and driving customer satisfaction, this is an excellent career opportunity.

Key Responsibilities

• Manage a portfolio of existing B2B client accounts, ensuring high levels of satisfaction and retention.
• Proactively engage with clients to understand their evolving business needs and challenges.
• Identify opportunities to upsell and cross-sell additional services to existing accounts.
• Develop and execute account growth strategies in collaboration with the sales and marketing teams.
• Serve as the main point of contact for client inquiries, issues, and requests, ensuring timely resolution.
• Conduct regular business reviews with clients to demonstrate value and strategic alignment.
• Gather client feedback to inform product development and service improvements.
• Achieve and maintain client retention and revenue growth targets for assigned accounts.

Requirements

• Minimum of 3 years of experience in account management, client relations, or a related B2B sales role.
• Proven ability to build and maintain strong, long-term client relationships.
• Excellent communication, listening, and problem-solving skills.
• Strong understanding of business operations and the ability to translate client needs into service solutions.
• Demonstrated success in achieving client retention and revenue growth targets.
• Ability to work effectively in a hybrid environment, balancing remote productivity with client-facing needs.
• Proficiency in CRM software and other client management tools.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.

Benefits

• Competitive base salary with performance-based bonuses.
• Comprehensive health and wellness benefits.
• Generous paid time off and holiday leave.
• Opportunities for professional development and skill enhancement.
• Exposure to diverse business sectors through client interactions.
• A supportive and collaborative team culture.
• Flexibility of a hybrid work arrangement.