Account Manager - Enterprise Software Solutions

Placements24; Bellville; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Medical Aid

Retirement Fund

Generous Leave

Job summary

Placements24 in Centurion, Gauteng seeks an experienced Account Manager to nurture key client relationships within a growing ERP software portfolio. You will own account plans, drive retention, and coordinate with support and product teams to align solutions with client needs.

The role requires strong B2B software sales experience, excellent communication and negotiation skills, and the ability to identify upsell opportunities. A hybrid work model combines office presence with client visits.

Qualifications

• Bachelor's degree in Business Administration, Marketing or related field preferred.
• Proven success in managing and growing client accounts and achieving revenue targets.
• Excellent communication, presentation and negotiation skills.
• Experience with ERP or similar enterprise software solutions is a strong advantage.

Responsibilities

• Manage a portfolio of existing enterprise clients, ensuring satisfaction and retention.
• Develop and implement account management strategies to maximize revenue from assigned accounts.
• Identify and pursue upselling and cross-selling opportunities for new products/services.
• Conduct regular business reviews with clients to assess needs and align solutions.
• Act as liaison between clients and internal teams (support, product development).
• Resolve client issues promptly and effectively.
• Prepare and deliver accurate account status reports and forecasts.
• Stay informed about product updates, industry trends, and competitor activities.
• Build trusted advisor relationships with key stakeholders inside client organizations.
• Contribute to overall sales strategy and provide market feedback.

Skills

B2B sales

Account management

Relationship management

CRM software

Communication

Negotiation

Problem-solving

ERP experience

Education

Bachelor's degree in Business Administration / Marketing or related field

Tools

CRM software

ERP systems

Job description

About the Role

Our client, a distinguished provider of enterprise resource planning (ERP) software, is looking for a seasoned Account Manager to manage and grow relationships with their existing client base in the Centurion, Gauteng region. This role is crucial for ensuring client retention, identifying upselling and cross-selling opportunities, and acting as the primary point of contact for assigned accounts. The ideal candidate will have a strong understanding of B2B software sales, exceptional relationship management skills, and a proven ability to drive customer satisfaction and loyalty. This position involves a hybrid work model, allowing for flexibility while maintaining essential client and team interactions.

Key Responsibilities

• Manage a portfolio of existing enterprise clients, ensuring high levels of satisfaction and retention.
• Develop and implement account management strategies to maximize revenue from assigned accounts.
• Identify and pursue opportunities for upselling and cross-selling new products and services.
• Conduct regular business reviews with clients to assess their needs and align solutions.
• Act as the main liaison between clients and internal departments (e.g., support, product development).
• Resolve client issues and concerns promptly and effectively.
• Prepare and deliver accurate account status reports and forecasts.
• Stay informed about product updates, industry trends, and competitor activities.
• Build strong, trusted advisor relationships with key stakeholders within client organizations.
• Contribute to the overall sales strategy and provide market feedback.

Requirements

• Proven experience as an Account Manager, Key Account Manager, or similar B2B sales role, preferably in the software or technology sector.
• Demonstrated success in managing and growing client accounts and achieving revenue targets.
• Excellent communication, presentation, and negotiation skills.
• Strong understanding of CRM software and sales processes.
• Ability to build and maintain long-term client relationships.
• Problem-solving skills and a customer-centric approach.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Experience with ERP or similar enterprise software solutions is a significant advantage.
• Must be able to work a hybrid schedule with regular presence in our Centurion, Gauteng office.

Benefits

This role offers a competitive salary, a performance-based bonus structure, and comprehensive benefits including medical aid, a retirement fund, and generous leave days. Our client provides continuous learning opportunities, professional development programs, and a clear career path for advancement. You will join a collaborative and forward-thinking company culture that rewards success and fosters innovation.