Account Manager - Enterprise

Placements24; George; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Competitive salary

Bonus program

Medical aid

Retirement fund

Paid time off

Training programs

Career advancement

George office

Supportive team culture

Job summary

Placements24 in George, Western Cape, is seeking an experienced Account Manager to oversee enterprise accounts. You will be the primary contact, develop strategic account plans, and drive revenue through upselling and retention, ensuring exceptional client satisfaction.

The role collaborates with Sales, Support, and Product teams, conducts regular business reviews, and negotiates renewals. Based in George, Western Cape, the position offers a collaborative environment and opportunities to work

Qualifications

• Minimum of 4 years of experience in account management or a similar client-facing sales role for enterprise clients.
• Proven track record of managing and growing large, complex accounts.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of SaaS/CRM/ERP solutions and the enterprise sales cycle.
• Ability to develop effective account management plans and strategic guidance.

Responsibilities

• Manage a portfolio of enterprise-level client accounts as the main point of contact.
• Develop and execute strategic account plans to drive revenue growth and retention.
• Identify opportunities for upselling and cross-selling relevant products and services.
• Conduct regular business reviews to assess satisfaction and evolving needs.
• Collaborate with Sales, Support and Product teams to ensure a seamless client experience.
• Monitor account health and address churn indicators proactively.
• Negotiate renewals and amendments to ensure mutual benefit.

Skills

Account management

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a rapidly growing leader in the (SaaS/Technology) industry, is actively searching for an experienced and driven Account Manager to manage their key enterprise accounts. This exciting opportunity is based in George, Western Cape , and requires a proactive individual who excels at building and maintaining strong, long-term client relationships. The successful candidate will be responsible for ensuring client satisfaction, identifying upselling and cross-selling opportunities, and acting as the primary point of contact for a portfolio of high-value customers. You will play a critical role in retaining and growing revenue from our client's most important partnerships. This position is ideal for a strategic thinker with a passion for delivering exceptional customer experiences and driving business growth within a sophisticated market segment. Our client is committed to fostering a collaborative and innovative work environment.

Key Responsibilities

• Manage a portfolio of enterprise-level client accounts, serving as their main point of contact.
• Develop and execute strategic account plans to achieve revenue growth and retention targets.
• Proactively identify and pursue opportunities for upselling and cross-selling relevant products and services.
• Conduct regular business reviews with clients to assess satisfaction, understand evolving needs, and demonstrate ongoing value.
• Collaborate with internal teams (e.g., Sales, Support, Product) to ensure seamless client experience and prompt issue resolution.
• Monitor account health and proactively address any potential risks or churn indicators.
• Stay informed about client's business objectives and industry trends to provide strategic guidance and solutions.
• Negotiate contract renewals and amendments to ensure mutual benefit and continued partnership.
• Onboard new enterprise clients, ensuring a smooth transition and successful implementation.

Requirements

• Minimum of 4 years of experience in account management, client relationship management, or a similar client-facing sales role, with a focus on enterprise clients.
• Proven track record of successfully managing and growing large, complex accounts.
• Exceptional communication, presentation, and interpersonal skills.
• Strong understanding of (Relevant Industry, e.g., SaaS, CRM, ERP) solutions and the enterprise sales cycle.
• Ability to think strategically and develop effective account management plans.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and other relevant business tools.
• Demonstrated ability to work collaboratively with cross-functional teams.
• Resilience, adaptability, and a customer-centric mindset.
• Based in or willing to relocate to George, Western Cape .

Benefits

• Our client offers a competitive salary package commensurate with experience, along with a performance-based bonus structure.
• Comprehensive benefits include medical aid, a retirement fund, and ample paid time off.
• Employees have access to continuous training programs, opportunities for career advancement within a growing organization, and a supportive team culture.
• The role offers the chance to work with innovative technologies and make a significant impact on client success.
• This position is located in our modern office in George, Western Cape , providing a stimulating work environment close to key amenities.