Account Manager - Cloud Services

Placements24; Pretoria; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Bonuses & commissions

Health insurance

Remote work stipend

Professional development

Laptop provided

Flexible hours

Job summary

Placements24 is seeking a dedicated Account Manager for a fully remote sales role servicing enterprise clients in the cloud services sector. You will act as the primary contact, nurture existing relationships, identify upsell opportunities, and ensure high customer satisfaction across the portfolio from anywhere.

Collaborate with technical and sales teams, conduct regular business reviews, present proposals, and renew contracts.

Qualifications

• Experience managing a portfolio of enterprise accounts.
• Proven track record of revenue growth.
• Strong understanding of cloud concepts (IaaS, PaaS, SaaS).
• Excellent communication and presentation skills.

Responsibilities

• Manage and grow enterprise accounts focusing on retention.
• Understand client objectives and tech needs.
• Identify upsell and cross-sell opportunities.
• Serve as main client contact; address inquiries.
• Conduct regular business reviews to gauge satisfaction.
• Collaborate with support, engineering, and sales teams.
• Prepare proposals, quotes, and contract renewals.
• Stay updated on cloud trends and competitors.
• Achieve retention and revenue growth targets.
• Contribute to best practices for remote account management.

Skills

Account management

Client relationships

Cloud services

CRM software

Communication skills

Remote work

Self-motivation

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Zoho CRM

Job description

Our client, a leading provider of advanced cloud infrastructure and services, is actively seeking a dedicated and skilled Account Manager to join their entirely remote sales division. This role is crucial for nurturing and expanding relationships with existing clients, ensuring they maximize the value derived from our client's cloud solutions. You will act as the primary point of contact, understanding client needs, proactively identifying opportunities for upselling and cross-selling, and ensuring a high level of customer satisfaction. As a remote-first position, you will benefit from the flexibility and autonomy to manage your client portfolio from anywhere, while collaborating closely with internal teams through digital channels. We are looking for a strategic thinker with a passion for client success in the dynamic cloud computing sector.

Key Responsibilities

• Manage and grow a portfolio of assigned enterprise accounts, focusing on retention and expansion.
• Develop a deep understanding of each client's business objectives and technology requirements.
• Proactively identify opportunities for upselling and cross-selling additional cloud services and solutions.
• Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly and effectively.
• Conduct regular business reviews with clients to assess satisfaction and explore growth potential.
• Collaborate with technical support, engineering, and sales teams to ensure seamless service delivery.
• Prepare and present proposals, quotes, and contract renewals.
• Stay updated on industry trends, new cloud technologies, and competitor offerings.
• Achieve and exceed retention and revenue growth targets for your assigned accounts.
• Contribute to the development of best practices for account management within a remote setting.

Requirements

• Proven experience in account management, client relationship management, or a similar client-facing sales role, preferably within the IT or cloud services industry.
• Demonstrated ability to manage a portfolio of accounts and achieve revenue growth targets.
• Strong understanding of cloud computing concepts (IaaS, PaaS, SaaS) and related technologies.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build strong, trust-based relationships with clients at various levels.
• Proficiency in CRM software (e.g., Salesforce, Zoho CRM) and collaboration tools.
• Highly organized, self-disciplined, and capable of working independently in a remote environment.
• Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
• Problem-solving skills and a customer-centric approach.
• A proactive attitude towards identifying and acting on client needs.

Benefits

• Competitive salary with performance-based bonuses and commission.
• Comprehensive health, dental, and vision insurance coverage.
• Generous remote work allowance and home office setup support.
• Opportunities for professional development, certifications, and career advancement in the cloud sector.
• A collaborative and inclusive remote work culture.
• Access to the latest cloud technologies and resources.
• Flexible working hours to accommodate a healthy work-life balance.
• Company-provided laptop and essential software licenses.
• The opportunity to work with a diverse range of clients and impactful projects.