Account Manager - Cape Town

Vox Telecommunications Pty Ltd; Cape Town; On-site; ZAR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Career growth

Supportive team & culture

Training & development

Job summary

Vox Telecom in Cape Town is seeking an Account Manager – SMB to strengthen client relationships, drive revenue, and manage strategic accounts. The role requires proactive sales skills and a customer‑first mindset.

You will collaborate with sales, marketing and support teams to deliver exceptional service, identify opportunities, and ensure quotes and invoices are handled accurately. This position offers strong earning potential with commission opportunities.

Qualifications

• 3–5+ years in sales or account management in the communications sector.
• Experience with CRM systems and MS Office.
• Strong communication and negotiation skills; relationship-building focus.

Responsibilities

• Maintain client satisfaction and retention to encourage repeat business and long-term partnerships.
• Process quotes, orders and invoices accurately to support sales operations.
• Identify upsell and cross-sell opportunities to grow account value.
• Spot potential upselling opportunities to maximize revenue.
• Analyse client needs, monitor key metrics, and provide reports.
• Collaborate with sales, marketing and customer service teams for success.
• Serve as the main point of contact for clients and address concerns promptly.

Skills

CRM tools

Communication

Negotiation

Organizational skills

Problem-solving

multitasking

Relationship-building

Sales experience

Education

Bachelor’s degree in Business/Marketing/Sales

Tools

CRM Software

Job description

Job Title: Account Manager – SMB

Location: Cape Town

Salary: Competitive + Commission

Job Type: Permanent

About Us

Vox Telecom is a fast-growing, customer-focused company dedicated to delivering outstanding Telecommunication solutions. We are on the lookout for a motivated Account Manager to join our team, build lasting client relationships, and drive business success. If you love working with people, strategizing growth, and achieving targets, this role is perfect for you!

The Role – Be the Driving Force Behind Our Clients' Success!

As an Account Manager, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers.

What You’ll Be Doing:

• Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
• Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
• Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
• Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
• Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
• Collaborating for Success: Work closely with sales, marketing, and customer service teams
• Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction

Who You Are:

• A customer-focused professional with experience in account management or sales.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• 3-5+ years in sales, account management, or business development, preferably in the communications sector.
• Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
• A strong communicator and negotiator with a passion for relationship-building.
• Goal-driven, proactive, and always looking for growth opportunities.

What’s in It for You?

• Competitive Salary & Bonuses – Earn what you deserve for your hard work!
• Career Growth – Clear paths for professional development and promotion.
• Supportive Team & Culture – Work with talented colleagues in an inspiring environment.
• Training & Development – Continuous learning to help you stay ahead.