Account Manager - SaaS

Placements24; Cape Town; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Retirement savings plan

Hybrid work model

Team gatherings

Job summary

Placements24 in Cape Town is seeking an experienced Account Manager to manage a portfolio of SaaS clients and act as the primary liaison to drive adoption and value realization.

This hybrid role requires strong relationship-building, excellent communication, and a client-focused mindset. You will engage with clients, conduct business reviews, and collaborate with internal teams to ensure satisfaction and growth.

Qualifications

• Proven experience in Account Management or client-facing SaaS sales.
• Excellent communication, interpersonal, and presentation skills.
• Strong understanding of software sales cycle and customer success principles.
• Experience in hybrid work environments with office presence in Cape Town.

Responsibilities

• Manage a portfolio of key accounts as the primary liaison to build long-term relationships.
• Engage with clients to understand objectives and identify opportunities for value realization from our SaaS platform.
• Conduct regular business reviews to track progress, address challenges, and demonstrate ROI.
• Collaborate with support, product, and marketing to ensure a seamless client experience and high satisfaction.
• Identify and pursue opportunities for account expansion, including upselling and cross-selling services and products.
• Track client health metrics and implement retention strategies to mitigate churn.

Skills

Account management

Client-facing sales

Communication skills

Data-driven upsell

Education

Bachelor's degree in Business Administration or Marketing

Job description

About the Role

Our client is seeking an experienced and relationship-focused Account Manager to join their vibrant sales team based in Cape Town . This hybrid role involves managing and growing a portfolio of existing clients, ensuring their success and satisfaction with our client's SaaS solutions. You will act as the primary point of contact, building strong partnerships and driving adoption of new features. This is an excellent opportunity for a professional who thrives in a dynamic environment, values client relationships, and seeks to make a significant impact within a leading technology company.

Key Responsibilities

• Manage a portfolio of key accounts, acting as the primary liaison to foster strong, long-term relationships.
• Proactively engage with clients to understand their business objectives and identify opportunities for increased value realization from our SaaS platform .
• Conduct regular business reviews with clients to track progress, address challenges, and demonstrate ROI.
• Collaborate with internal teams (support, product, marketing) to ensure seamless client experience and drive customer satisfaction.
• Identify and pursue opportunities for account expansion, including upselling and cross-selling relevant services and products.
• Track client health metrics and implement strategies to mitigate churn and enhance retention rates.

Requirements

• Proven experience in Account Management or a client-facing sales role, preferably within the SaaS industry.
• Excellent communication, interpersonal, and presentation skills .
• Strong understanding of the software sales cycle and customer success principles.
• Ability to analyze client data and identify trends or opportunities.
• Experience working in a hybrid environment, balancing remote work with necessary office presence in Cape Town .
• Bachelor's degree in Business Administration, Marketing, or a related field.

Benefits

• Competitive annual salary and performance-based bonuses.
• Health insurance and retirement savings plan.
• Opportunities for professional growth and career advancement within the company.
• Hybrid work model offering flexibility between home and office.
• Regular team gatherings and collaborative work environment.