Account Manager

Placements24; East London; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Commission & bonus structures

Health insurance

Retirement plan

Job summary

WhatJobs Direct in East London, Eastern Cape, seeks an experienced Account Manager to oversee a portfolio of existing clients and drive revenue through upselling and cross-selling. You will be the primary liaison, ensuring satisfaction and timely renewals in a hybrid work setting.

The role requires excellent communication, negotiation, and relationship-building skills, with travel within East London as needed.

Qualifications

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Demonstrated success in managing client relationships and achieving retention/upsell targets.
• Excellent communication, negotiation, and presentation skills.

Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Serve as the main point of contact for clients, addressing their needs and resolving issues promptly.
• Develop and maintain strong, long-lasting customer relationships based on trust and mutual benefit.
• Identify opportunities for account expansion through upselling and cross-selling our client's products/services.
• Conduct regular business reviews with clients to ensure satisfaction and strategic alignment.
• Collaborate with internal teams (e.g., sales, support, product) to deliver exceptional client experiences.
• Prepare accurate forecasts and reports on account status and potential.
• Stay informed about client business objectives and industry trends to provide proactive solutions.
• Gather client feedback to inform product development and service improvements.
• Ensure timely renewal of client contracts.

Skills

Account management

Client relationship building

Communication

Negotiation

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM (Salesforce)

Job description

About the Role

Our client, WhatJobs Direct, is seeking an experienced and relationship-focused Account Manager for their **East London, Eastern Cape** operations. This role offers a hybrid work arrangement, allowing for a blend of remote flexibility and in-person client engagement within the region. You will be responsible for managing a portfolio of existing client accounts, ensuring their continued satisfaction, identifying opportunities for upselling and cross-selling, and serving as the primary point of contact. The ideal candidate possesses excellent communication and client management skills, with a proven ability to build and maintain strong, long-term relationships. This is a key role in fostering client loyalty and driving sustained revenue growth in **East London**.

Key Responsibilities

• Manage and grow a portfolio of assigned client accounts.
• Serve as the main point of contact for clients, addressing their needs and resolving issues promptly.
• Develop and maintain strong, long-lasting customer relationships based on trust and mutual benefit.
• Identify opportunities for account expansion through upselling and cross-selling our client's products/services.
• Conduct regular business reviews with clients to ensure satisfaction and strategic alignment.
• Collaborate with internal teams (e.g., sales, support, product) to deliver exceptional client experiences.
• Prepare accurate forecasts and reports on account status and potential.
• Stay informed about client business objectives and industry trends to provide proactive solutions.
• Gather client feedback to inform product development and service improvements.
• Ensure timely renewal of client contracts.

Requirements

• Proven experience as an Account Manager or in a similar client-facing sales role.
• Demonstrated success in managing client relationships and achieving retention/upsell targets.
• Excellent communication, negotiation, and presentation skills.
• Strong organizational and time management abilities, with experience in a hybrid work setting.
• Proficiency in CRM software (e.g., Salesforce) and other sales tools.
• Ability to understand client needs and translate them into viable solutions.
• Must be able to travel within the **East London, Eastern Cape** region as required.
• Bachelor's degree in Business, Marketing, or a related field preferred.
• A proactive, problem-solving attitude.
• Professional demeanor and a commitment to client success.

Benefits

Our client offers a competitive salary, attractive commission and bonus structures, comprehensive health insurance, retirement plan, and ample opportunities for professional growth and career development. The hybrid work model in **East London** offers flexibility and promotes a healthy work-life balance. Join a collaborative team environment where your contribution to client success is recognized and rewarded.