Client Account Manager

Placements24; LegKraal Gate; Hybrid; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Base salary + commission

Health benefits

Retirement plan

Professional development

Career advancement

Hybrid work model

Job summary

Placements24 in Mahikeng, North West, seeks a proactive Client Account Manager to nurture and grow relationships with existing clients in a B2B services environment. You will be the main contact for key accounts, drive revenue growth, and coordinate with sales, marketing and operations to ensure seamless service delivery.

The role requires excellent communication and negotiation skills, strong business acumen, and the ability to balance remote work with client visits.

Qualifications

• Proven experience in client-facing roles in B2B services.
• Strong communication and negotiation abilities.
• Strategic thinking and ability to drive client growth.

Responsibilities

• Manage and grow a portfolio of key client accounts and be the primary contact.
• Develop and implement strategic account plans to hit sales and retention targets.
• Build long-lasting client relationships through regular communication and engagement.
• Identify upsell/cross-sell opportunities to grow revenue.
• Conduct business reviews to ensure satisfaction and identify improvements.
• Address client concerns and coordinate with internal teams.
• Provide insights on industry trends to clients.
• Prepare proposals, presentations and reports for clients.
• Collaborate with sales, marketing and operations to ensure service excellence.

Skills

Communication skills

Negotiation

Business acumen

Client needs understanding

Education

Bachelor's degree

Tools

CRM software

Job description

About the Role

Our client, a leading B2B service provider, is seeking a proactive and experienced Client Account Manager to join their dynamic team in **Mahikeng, North West**. This role is pivotal in nurturing and expanding relationships with existing clients, ensuring their ongoing satisfaction and identifying opportunities for growth. The ideal candidate possesses exceptional communication and negotiation skills, a strong business acumen, and a deep understanding of client needs. You will be responsible for managing a portfolio of accounts, driving revenue growth, and serving as the main point of contact for key clients. This is an exciting opportunity to contribute to a reputable company within the **Mahikeng, North West** region and to build a successful career in client relationship management.

Key Responsibilities

• Manage and grow a portfolio of key client accounts, serving as their primary point of contact.
• Develop and implement strategic account plans to achieve sales and retention targets.
• Build and maintain strong, long-lasting relationships with clients through regular communication and engagement.
• Identify opportunities for upselling and cross-selling services to meet client needs and drive revenue.
• Conduct regular business reviews with clients to ensure satisfaction and identify areas for improvement.
• Address client concerns and resolve issues promptly and effectively, coordinating with internal teams as needed.
• Stay informed about industry trends and competitor activities to provide valuable insights to clients.
• Prepare and present proposals, presentations, and reports to clients.
• Collaborate with sales, marketing, and operations teams to ensure seamless service delivery.

Requirements

• Proven experience as an Account Manager, Key Account Manager, or in a similar client-facing role, preferably in B2B services.
• Demonstrated ability to drive revenue growth and manage client relationships effectively.
• Excellent communication, negotiation, and interpersonal skills.
• Strong business acumen and strategic thinking capabilities.
• Proficiency in CRM software and sales management tools.
• Ability to work effectively in a hybrid model, balancing remote work with client and office visits in Mahikeng, North West.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
• Strong organizational and project management skills.
• Proven track record of meeting or exceeding targets.

Benefits

Our client offers a competitive base salary, attractive commission structure, comprehensive health benefits, and retirement savings options. This hybrid role provides flexibility and work-life balance. Employees benefit from continuous professional development, a collaborative team environment, and opportunities for career advancement within a leading B2B service provider in **Mahikeng, North West**. Join a company that values client partnerships and employee growth.