Account Manager - B2B Services

Placements24; Durban; On-site; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid and retirement fund

Professional development

Team-building activities

Career progression opportunities

Company resources and support

Job summary

Placements24 in Durban, KwaZulu-Natal, seeks an experienced Account Manager to nurture a portfolio of key client accounts, build strong relationships, and drive upsell opportunities. This office-based role requires proactive engagement and strategic planning to retain clients and grow revenue.

The role emphasizes in-person relationship-building, cross-functional collaboration, and a focus on client success, renewal, and long-term value creation for the business.

Qualifications

• Minimum of 4 years of experience in account management, client services, or a related client-facing sales role.
• Strong communication, presentation, and negotiation skills.
• Demonstrated success in identifying and capitalizing on upsell and cross-selling opportunities.
• Proficiency with CRM software and standard business applications.

Responsibilities

• Manage and nurture a portfolio of existing client accounts, serving as the main point of contact.
• Develop a deep understanding of each client's objectives and challenges.
• Proactively identify opportunities for upselling and cross-selling services.
• Conduct regular business reviews to assess satisfaction and drive improvements.
• Resolve client issues promptly, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to deliver seamless client experiences.
• Track account health and performance metrics and report on key indicators.
• Build long-term relationships with stakeholders and contribute to sales strategies.

Skills

Relationship-building

Communication skills

Negotiation skills

Upselling / Cross-selling

Problem-solving

Team collaboration

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM software

Job description

About the Role

Our client, a prominent provider of essential business services, is seeking an experienced and client-focused Account Manager to join their vibrant team in Durban, KwaZulu-Natal. This role is central to maintaining and growing our client's existing customer base, ensuring high levels of client satisfaction and retention. You will be the primary point of contact for a portfolio of key accounts, responsible for understanding their evolving needs and proactively offering solutions and support. The ideal candidate possesses exceptional relationship-building skills, a strategic mindset, and a deep commitment to service excellence. This is an office-based position requiring your presence to foster strong in-person relationships with clients and colleagues. You will play a vital role in nurturing partnerships, driving upsell and cross-sell opportunities, and ensuring the continued success of our client's valued customers. Your contribution will directly impact client loyalty and long-term revenue generation for the business in Durban.

Key Responsibilities

• Manage and nurture a portfolio of existing client accounts, serving as the main point of contact.
• Develop a deep understanding of each client's business objectives and challenges.
• Proactively identify opportunities for upselling and cross‑selling services to enhance client value.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for improvement.
• Resolve client issues and concerns promptly and effectively, ensuring a high level of customer satisfaction.
• Collaborate with internal teams (e.g., customer support, technical services) to deliver seamless client experiences.
• Track client account health and performance metrics, reporting on key indicators.
• Build strong, long‑term relationships with key stakeholders within client organizations.
• Contribute to sales strategies aimed at increasing customer lifetime value and reducing churn.

Requirements

• Minimum of 4 years of experience in account management, client services, or a related client‑facing sales role.
• Proven ability to build and maintain strong, trust‑based relationships with clients.
• Excellent communication, presentation, and negotiation skills.
• Demonstrated success in identifying and capitalizing on upsell and cross‑selling opportunities.
• Strong problem‑solving skills and a customer‑centric approach.
• Ability to work effectively within a team and manage a diverse client portfolio.
• Proficiency in CRM software and standard business applications.
• A bachelor's degree in Business Administration, Marketing, or a related discipline is advantageous.
• Resides within commuting distance of Durban, KwaZulu-Natal.

Benefits

• Competitive salary package with performance‑based incentives.
• Comprehensive medical aid and retirement fund contributions.
• Opportunities for professional development and training.
• A stable and supportive work environment within a reputable company.
• Regular team‑building activities and social events.
• Career progression opportunities within the organization.
• Access to company resources and employee assistance programs.