Account Manager

Placements24; Paarl; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Performance incentives

Professional development

Diverse client exposure

Supportive team

Hybrid work options

Job summary

Placements24 in Paarl, Western Cape is seeking an Account Manager to nurture existing client relationships and drive revenue through upselling and cross-selling. You will be the primary contact, understand client needs deeply, and ensure exceptional service and value from Placements24 offerings.

Ideal candidates have proven experience in account management or sales, strong communication and negotiation skills, and familiarity with CRM systems to track and grow key accounts in a hybrid work

Qualifications

• Experience in Account Management, client relations, or sales.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Proven track record of retaining and expanding client accounts.
• Familiarity with CRM systems for account tracking and management.
• Bachelor's degree in Business, Marketing, or related discipline preferred.

Responsibilities

• Manage a portfolio of existing client accounts and foster long-term relationships.
• Identify client needs and propose suitable solutions and services.
• Drive revenue growth through upselling and cross-selling.
• Ensure high client satisfaction and retention through excellent service.
• Resolve client issues promptly and collaborate with internal teams.

Skills

Account management

Client relations

Sales

Communication

Negotiation

CRM familiarity

Education

Bachelor's degree in Business/Marketing or related

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated and customer-focused Account Manager to join their team in Paarl . This role is central to maintaining and growing relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling. You will act as the primary point of contact, understanding client needs deeply and ensuring they receive exceptional service and value from our client's offerings. This is a fantastic opportunity for a relationship-driven individual to contribute to client retention and growth in the scenic region of Paarl, Western Cape.

Key Responsibilities

• Manage a portfolio of existing client accounts, fostering strong, long-term relationships.
• Proactively identify client needs and propose relevant solutions and services.
• Drive revenue growth within existing accounts through upselling and cross-selling initiatives.
• Ensure high levels of client satisfaction and retention through excellent service delivery.
• Resolve client issues and concerns promptly and effectively.
• Collaborate with internal departments to ensure seamless service delivery to clients.

Requirements

• Proven experience in an Account Management , client relations, or sales role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to build rapport and trust with clients.
• Demonstrated success in retaining and growing client accounts.
• Familiarity with CRM systems for account tracking and management.
• Bachelor's degree in Business, Marketing, or a related discipline preferred.

Benefits

• Competitive salary with performance-based incentives.
• Opportunities for professional development and training in account management.
• Exposure to a diverse client base and industry-leading products.
• A supportive team environment focused on client success.
• Potential for hybrid work arrangements to enhance work-life balance.