Remote Bilingual Medical Assistant — Spanish/English

GoLean Health; Valencia; Presencial; VES 6.963.000 - 9.285.000; A tiempo parcial

Descripción de la vacante

GoLean Health is seeking a reliable Virtual Medical Assistant/Medical Receptionist to support a busy US-based skin clinic. This remote role handles frontline patient communication, scheduling, insurance verification, and administrative duties, with a strong emphasis on bilingual Spanish-English service for a high-volume patient base.

The ideal candidate has at least 1 year of experience supporting US-based clinics, with solid front desk skills and the ability to work independently in a remote

Formación

• Must be fully fluent in both Spanish and English.
• Minimum of 1 year of experience supporting a US-based medical clinic.
• Strong experience with medical receptionist or front desk tasks.
• Comfortable handling patient calls in a busy healthcare setting.
• Knowledge of insurance verification and prior authorization workflows.
• Organized, dependable, detail-oriented, and able to work independently.
• Must be comfortable working remotely in a dedicated clinic support role.

Responsabilidades

• Phone Management: Answer inbound calls promptly and professionally; Assist patients with questions, appointment needs, and general clinic inquiries; Route concerns appropriately and document call details accurately.
• Appointment Scheduling: Manage the clinic calendar and schedule patient appointments; Reschedule, cancel, and update appointments as needed; Confirm appointment details and help maintain an organized daily schedule.
• Insurance Verification: Verify patient insurance coverage and eligibility; Confirm active benefits, plan details, and patient responsibility when needed; Update insurance information accurately in the patient record.
• Prior Authorizations: Coordinate prior requests for treatments or medications; Gather required patient, insurance, and clinical information for submission; Track authorization status and follow up with payers when needed.

Conocimientos

Bilingual Spanish-English

Medical receptionist

Scheduling

Phone support

Remote work

Herramientas

Insurance verification workflows

Prior authorizations

Descripción del empleo

GoLean Health is seeking a reliable Virtual Medical Assistant/Medical Receptionist to support a busy US-based skin clinic. This remote role handles frontline patient communication, scheduling, insurance verification, and administrative duties, with a strong emphasis on bilingual Spanish-English service for a high-volume patient base.

The ideal candidate has at least 1 year of experience supporting US-based clinics, with solid front desk skills and the ability to work independently in a remote