Jobs in United States

Who We Are:

Philadelphia Zoo works to fulfill our mission as an animal care organization, as a resource to schools and families, and as an ark and advocate for endangered animals around the world.

What makes the Zoo a unique place to work? Whether you are involved with caring for animals, educating our visitors or working in a behind-the-scenes position in administration, maintenance or garden services, all of our positions share our institutional mission, purpose, and core values.

Who We Are Looking For:

An HR Business Partner who will serve as a strategic HR partner to support the Philadelphia Zoo’s mission by driving employee engagement, talent development, and organizational effectiveness.

What You Will Do:

Labor and Employee Relations:

• Provide support to managers and employees by addressing employee concerns and assisting in resolving workplace issues.
• Offer guidance on HR policies, procedures, and the Zoo’s Collective Bargaining Agreement (CBA) with Local 752, District Council 47 of the American Federation of State, County and Municipal Employees.
• Support a positive work environment through consistent and fair employee relations practices.

Grievance and Discipline Support:

• Help track and respond to grievances in collaboration with HR leadership, ensuring alignment with CBA.
• Provide support and coaching to managers on routine disciplinary actions and documentation.

Union Relations:

• Act as a point of contact for union representatives on day-to-day inquiries.
• Assist with contract interpretation and support compliance with the CBA.
• Provide administrative and data-gathering support for bargaining preparation and labor relations planning.

Policy and Compliance:

• Support the implementation and communication of HR policies and procedures.
• Assist in ensuring department compliance with labor regulations and HR standards.

Performance Management:

• Use HRIS systems (e.g., ADP Workforce Now) to support reporting, data tracking, and workflows.
• Run basic reports and assist with data integrity and recordkeeping tasks.

Training and Development:

• Coordinate logistics for training sessions and assist with required compliance training (e.g., harassment prevention).
• Identify employee development needs and work with leadership to recommend solutions.

HR Operations & Business Support:

• Serve as an HR point of contact for designated departments, supporting approximately 150–200 employees.
• Provide guidance on employee relations matters and HR procedures.
• Participate in organizational initiatives and change efforts as needed.

What This Role Requires:

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
• 3–5 years of HR experience, including exposure to employee/labor relations and performance management.
• Familiarity with labor laws, CBAs, and HR compliance basics.
• Ability to build relationships and communicate effectively with employees and managers.
• HRIS experience (ADP Workforce Now preferred).
• Strong organizational skills and discretion in handling sensitive matters.

Traits We Are Looking For:

• High emotional intelligence (EQ), with empathy and strong interpersonal skills
• Fair, tactful, and thoughtful approach to employee relations
• Curiosity and a willingness to learn
• Strong problem-solving skills and ability to think through challenges
• Takes initiative and follows through independently
• Detail-oriented, organized, and able to manage sensitive matters discreetly
• A collaborative team mindset
• Positive guest engagement and customer service capabilities
• Agility and flexibility a must

What We Can Offer You:

• Competitive Pay: We value your work and offer a strong salary to match.
• Medical, Dental, and Vision Insurance: Full coverage to support your health and wellbeing.
• Annual Leave & PTO: Recharge and care for yourself with generous paid time off.
• 401K Plan: Helping you plan ahead for your future.
• Family Membership Pass & Complimentary Tickets: Enjoy the unique perks of working at America’s first zoo!