Customer Support Representative

Manulife; Washington (District of Columbia); Hybrid; USD 54,000 - 65,000; Full time

Job summary

A leading financial services provider in Washington, D.C. is seeking a dedicated individual for a customer service position. Responsibilities include delivering professional service, resolving inquiries, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and thrive in a busy environment. This role offers a salary of up to $64,250, flexible work arrangements, and comprehensive benefits.

Benefits

Comprehensive benefits package

Generous paid time off

Opportunity for career advancement

Qualifications

• Customer service or financial services experience is a plus.
• Ability to thrive in a fast-paced call center environment.

Responsibilities

• Deliver trusted, professional service to clients.
• Meet quality and productivity expectations.
• Provide timely resolution of customer inquiries.

Skills

Outstanding verbal communication skills

Strong telephone etiquette

Problem resolution skills

Effective listening skills

Ability to manage multiple tasks

Education

Post-secondary education or high school diploma

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $64,250
• Opportunity for career advancement and growth within the organization
• Flexible remote work arrangement
• Comprehensive benefits package, including health, dental, and wellness benefits
• Generous paid time off program, including up to 150 hours of vacation and 11 paid holidays
• Supportive and inclusive work environment that values diversity

What to Expect (Job Responsibilities):

• Deliver trusted, professional, and reliable service to clients, fostering customer satisfaction and loyalty
• Meet quality and productivity expectations to ensure a positive client experience
• Provide effective and timely resolution of a range of customer inquiries
• Maintain a positive and cooperative tone with customers and coworkers
• Complete ongoing training to stay informed about product, industry, service, and policy changes

What is Required (Qualifications):

• Post-secondary education or high school diploma
• Customer service or financial services experience is a plus
• Outstanding verbal communication skills and strong telephone etiquette
• Ability to thrive in a fast-paced call center environment and manage multiple tasks
• Demonstrated problem resolution and effective listening skills

How to Stand Out (Preferred Qualifications):

• Current SIE, Series 6 or 7, Series 63 certifications
• Working knowledge of IRAs and other retirement products

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