Zoom Solutions Architect - Hunter-Driven, Pipeline Leader

Black Box; Plano (TX); On-site; USD 150,000 - 210,000; Full time

Job summary

Black Box in Plano, TX is seeking a Solution Architect - Zoom who combines deep Zoom expertise with a strong commercial mandate. You will proactively create Zoom pipeline across our customer base, shape solutions, and drive opportunities from discovery through close while aligning services to every solution strategy from the start.

This role is a technical-commercial catalyst, collaborating with Account Managers and Zoom field teams to ensure professional and managed services are part of every

Qualifications

• Bachelor's degree preferred; no single degree path defines the ideal candidate.
• 7+ years in UCaaS/CCaaS or enterprise voice and multi-site environments.
• 3+ years in a customer-facing solution sales or pre-sales role.
• Hands-on design or deployment experience with the Zoom platform; migration from legacy UC/CCaaS is a plus.
• Strong Salesforce, field sales collaboration, and ability to translate technical solutions into business value.

Responsibilities

• Serve as Black Box's go-to Zoom expert across Zoom Workplace, Phone, Contact Center and Rooms/Spaces.
• Translate customer requirements into scalable Zoom solutions including PSTN routing and integrations.
• Lead discovery, workshops, demonstrations, and technical validation.
• Collaborate with client IT, network, and security stakeholders early to confirm readiness.
• Identify services needed to deliver outcomes as part of the solution design.
• Develop Zoom strategies for priority accounts and build business cases linking ROI.
• Maintain accurate Salesforce data for opportunities originated or supported.
• Partner with Zoom AEs and field teams to create joint pipeline and co-sell opportunities.
• Assist in close plans and hand off to Delivery with complete documentation.

Skills

UCaaS

CCaaS

Enterprise voice

Pre-sales

Zoom design

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Zoom admin portals

Office Suite

Visio

Job description

Black Box in Plano, TX is seeking a Solution Architect - Zoom who combines deep Zoom expertise with a strong commercial mandate. You will proactively create Zoom pipeline across our customer base, shape solutions, and drive opportunities from discovery through close while aligning services to every solution strategy from the start.

This role is a technical-commercial catalyst, collaborating with Account Managers and Zoom field teams to ensure professional and managed services are part of every